Townsville Entertainment & Convention Centre — Attraction in Townsville City

Went to see a comedy show two nights ago. The show was great however was really disappointed with the security staff. During the show there were several staff standing directly in front of the audience on the top landing totally blocking the view from the audience to the show. A particular staff member kept walking up the stairs directly next to us and must have had tic tacs or similar in his pocket which made a lot of noise as he continued to walk up and down the stairs. I’m not sure why he continued to do this, there did not appear to be any patrons behaving inappropriately as there was quite a few empty seats around this area. Security should respect the audience who have paid a lot of money to view a show whilst performing their job.

Secondly, we went to see a concert the next night. We arrived early in order to access the merchandise store. After lining up for almost one hour there was a lot of confusion when another line was started on the other side. There were people who had purchased VIP tickets who were kicking off as the lines appeared to be mixed with people with VIP tickets and people without. Ultimately a totally different door was opened in the middle which resulted in a stampede of everyone pushing through to access the merchandise store. No Signs or directions provided to patrons by staff members, pure lack of organisation and was not a great start to the evening.

The shows were however fantastic and the seating plan and set up was great could not fault that. The outside meal trucks were great but it would be nice for more seating. None of the meal trucks could sell water or soft drink we had to go to the bar to do that which the outdoor bar near the trucks only sold alcohol so we had to go all the way to the other side which was...

Went to Fairytales on Ice the show was supposed to start at 630 didn’t even open doors till well after 6 one person scanning tickets show didn’t start till 7 because people where still coming through the doors . My seats where changed because of an obstructed view because I can’t climb to many steps I was told only just above where we would have been sitting only to find they where right up the top I complained eventually they put us on the floor seats weren’t great but okay . Come interval went outside to get some more water waiting in queue to be served when the show started again like people said no warning tried to order some chips was spoken to quite rudely by staff told their was none or I would have to wait I said I would wait but she no couldn’t buy some people after me managed to get chips so I stood in-line again got some chips which were so cold they were disgusting very disappointed will problem not ever go to a show there again Even the show was quiet disappointing like everybody we thought we were going to see different tales only to see a take off Little mermaid the skaters were very good though and their...

Went to see the Ten Tennors on the evening of the 29 July. Out of all doors around 8 of them only 1 door open. People 95% that were very elderly started to que at 1830, the show was supposed to start at 1930, at 1910 people were still quing to get to their seats when the show started. 95% of the audience that were less mobile having to que on the stairs. Around 100 people missed the start due to very poor planing. The staff were all wearing 'The Ville' polo shirts. It's also atrocious parking facilities, remember everyone, This entertainment centre is a basketball centre. Food terrible and along with drinks very expensive. No traffic control to clear what parking the was. The coast guard car park, people were allowed to park if they made a donation...