Badlands Paintball & Airsoft Super Store Calgary — Attraction in Calgary

Extremely and flawlessly clean, organized and appealing product placement - and just the right amount of product within the store as to not overload the brain with choices.

It is COVID-19 safe, with one customer in store at a time (at least for my recent visit) and you will need to call first. Dont be discouraged if the door is locked during posted business hours, they are open, you just have to call and let them know your there.

Now that COVID update is out of the way....excellent, friendly and very knowledgeable staff. Nathan O was on site to help me purchase an airsoft pistol and knowing I had never been in store or handled one, he slowly without a note of condescension showed me the difference between the two kinds of blow backs and very impressively handled each piece with a secure safe gun handling manner. I am used to handling the real thing and always in safe handling mode so it was nice to see staff are handling items that have the potential to seriously hurt and maim someone as if it was the real thing. I say this because never having handled an airsoft green gas pistol, I was very impressed with the realness of them and if using them to teach young ones how to properly respect and eventually graduate to the real thing, well the staff your buying one from should like Nathan handle them as if they were real. He also demonstrated how to use and fill the pistol with the green gas with an abundance of knowledge to quickly answer any question I had.

Overall I give it a 10 out of 10 shopping experience. Since I started these reviews some years ago, this is only the second business to have impressed me as much. So great job Badlands, keep up the great work. And Nathan, thanks again for...

I ordered a mask and spare lens on this site and it’s been a week and still has not shipped. On the website it says if you order before 1pm it will ship out same day but it has now been a week and my item still has not been shipped. I am understanding and called to see what was going on and on the phone I was told 2 separate times that it would be shipped out that day. After still not being shipped out I called just to check on the status of my item and the guy on the phone was extremely rude and sarcastic saying “well if people didn’t keep calling then I would be able to get to the orders” and when I said okay I’ll let you get to it and won’t take up anymore of your time the response I got was “there you go now you’re finally getting it.” I should have cancelled my order right then and there because of this bad customer service and lack of professionalism but again he said he had closed the doors to the shop to get all the online orders out. I waited another day and then today and it still has not shipped. Terrible when they have that same day shipping posted on their website and it still has not shipped and also very upsetting when I was being understanding and still got very snarky remarks over the phone. Really bad customer service and if you want your product in a timely manner do not order from these guys..I am giving it until the end of the day to see if it ships and I will adjust this review but as of right now this has been a terrible experience dealing with these guys..worst part is it’s only a 2 hours drive away. Overall they are very slow and have very poor...

being from Winnipeg and having purchased much of my paintball equipment from the website, I was excited to visit a badlands shop in person on my trip to Calgary. It was however a horrible experience. I walked in to see only one person working the counter and they were helping one other customer infront of me, which was fine of course I was happy to wait. as time passed 2 more customers came in and were also waiting, she quickly rushed over to me and handed me the pistol I was wanting to see then immediately left, as I was waiting to ask a few questions another man came from behind the counter and immediately helped the customer who had come in AFTER me, the other staff member rather then coming back to me to see if I had any questions or needed to see another gun instead decided to help the second customer than came in AFTER me, due to frustrations I put the gun down and immediately left and went to their competitor 007 Airsoft and gave them my business instead. The level of unprofessionalism from the staff at this location was so disappointing. I will never purchase anything else again from badlands and would not recommend them to anyone.

UPDATE: I spoke with the owner Chris who was very sincere in his apologies and has spoken with the staff at that location, I will be giving Badlands another shot, all because of how Chris handled the situation! I will also be giving it a higher review. Thanks again Chris, very happy with our...