TLDR: I was given an unseaworthy vessel and had to walk several kilometres through the woods with their broken gear to avoid a huge fine. I was severely dehydrated, sunburnt, threw up and had a nose bleed and was still short changed on the refund.

I truly awful experience. I was given a Bow Yak with a puncture in its floatation tube. At first I thought it had just been poorly inflated but I soon realized I was sinking and no amount of bailing was going to keep me afloat. After about 20 minutes of deflation the vessel was sagging so low that my back was hitting large rocks underneath and I just had to paddle ashore, I lost my water and sunscreen while trying to crawl out of their sinking Bow yak. I was told after calling them that I could "maybe" get a refund and that it was my responsibility to return their broken gear or I would be charged $300 and they would not be covering the cost of the Uber ride there. My suggestions of an employee driving to meet me near by or having one of their own rafts come down stream to pick up their deflated gear was met with long silences and I was told they just don't do that and I should call 911. I wasn't going to waste emergency services time when they could be needed elsewhere so I rolled up their garbage gear and started trekking through the woods. I walked around 3 kilometres, mostly uphill, with their broken property on my shoulders before finding a road, waited about 30 minutes to find an Uber that would take a bunch of wet gear and when I got back to their location by the curling club the door was locked and no one answered my knocking. After cooling off in the shade for a few minutes an employee who was clocking off for the day opened the door followed by 2 others. Even though I had called several times along the way they seemed confused to who I was or why I had their gear with me. When I told them I needed water they said "We can sell you some" The refund was $10 less than what I had paid