I don’t usually post negative reviews. However people need to be aware of how incompetent this firm is.
In 2022 I took my mom in to change/amend an ACTIVE power of attorney to add my brother, so we could share handling her affairs.
My mother at the time was in mid stage dementia. Fast forward to 2024 and her property lawyer( not at Baker Newby)called in a panic saying her updated power of attorney from Baker Newby was not executable(not finalized).
I went to their firm to see why. The lawyer at Baker Newby we worked with was no longer employed there. I asked why? Their response a cold “He no longer works here”. The head of their estate team told me that the power of attorney wasn’t executable. The no longer employed incompetent attorney in 2022 asked to speak to my mother in private and cancelled the active power of attorney and created a new one including my brother but failed to activate it.
To make matters worse the head estate attorney was EXTREMELY condescending and said he talked to my mother that morning and said she was lucid and seemed competent to him. He coldly stated he worked for her and this point we we would need a doctors note to activate the power of attorney.
We have had power of attorney since 2020. My mother still thinks she pays her bills and manages her finances, which the lawyer asked her, she responded yes. But she needs help to find the bathroom in her home. We had set up everything on auto pay in 2019 as she can’t remember what she did 5 minutes earlier.
The head of the estate department isn’t a doctor, he asked her yes or no questions that she could answer and he deemed her competent from a short phone call! Total incompetence.
He then stated in a condescending manner that they could only activate the power of attorney with a doctors note stating she is suffering from dementia. Her doctor was on vacation and this was extremely time sensitive.
I called my mom’s care giver and talked to my mom, she had no memory of the attorney call. With her care givers help she called the next day and directed Baker Newby to turn it on.
We experienced significant distress due to the blatant incompetency of this firm. Do not use this firm for anything, unless you enjoy being talked down to and having your Legal issues handled by incompetents.
Literally the very worst customer service experience I...
Read moreI had used Cristen throughout my divorce and recently for spousal and parenting time reviews. My ex-partner hired a fancy Vancouver lawyer to have spousal and child support removed. Cristen ensured we went to mediation first before the case was brought to court. She worked hard to keep my legal costs low by avoiding playing the other lawyers games... this is very important when you're dealing with an ex-spouse who is hell bent on bankrupting you. Cristen and her team kept things sane and were able to calm the dialogue between both parties, unlike the fancy-pants lawyer from Vancouver. Cristen was able to out fox the other lawyer by utilizing her 2 decades of experience. Cristen doesn't mess around and seek to antagonize the opposition, she instead provides counsel and mediation throughout all the correspondence. I strongly advise using Cristen as your lawyer if you need to save money, time and...
Read more5 star fail
Mite want to look at a different firm,hired them to sue icbc and the at fault driver,first lawyer put on did nothing and left the firm waisting a year then martin finch took over, trial was for june of 2020 but was delayed a year cause of covid then months later mr.finch said it would be may/june of 2023 because of his schedule (approx 3years) so i fired him but they still took a massive chunk of money for cancelling the contract after the new lawyer took over and got a settlement. Keeping in mind i paid close to 20k for the medical info and for them to transfer the file to the new lawyer. My experience was not professional costly...
Read more