Well I thought I'd give it another shot,this is the third time I've been there and once again it was a nightmare,the wonton soup was very good actually but I ordered the chow mein,prawn,sweet and sour pork combo,prawns were not hot but good enough,chow mein was hot,sweet and sour pork was cold to the touch which I thought was very odd so I asked the older lady what had happened, she said the dishes are pre-made,they pour the sweet and sour sauce on top of the pre-made cold deep fried pork,I sent it back and told her I'm sorry but I'm afraid I cannot eat cold pork,my dinner came back to the table again cold,not luke warm but cold,they did absolutely nothing to it,I sent it back and said I was done with trying again,my friends dish the chow fun was hot and very good,when I went to pay I said to the older lady its too bad the pork was cold and its dangerous to serve pork at that temperature and she made excuses that the sauce heats it up,she was dismissive and irritated,the middle of the pork was cold,terrible standards,I am nota complainer,I cringe when i have to send something back,if it was even warmish i gaurantee I would've tried to eat it,don't risk getting sick there,go anywhere else,they don't care,they've given up, bamboo palace in abbotsford is decent and i sure miss moonlilly,they put these guys to...
Read moreWe came there for lunch today. Food was great BUT the service was absolutely horrible. I spilled my water, had to practically wave my hands in the waitresses face, only to have her basically plop the napkins down and walk away. Didn't ask to replace my water or to help clean up the table (my water was full when it tipped). She didn't smile once ... not an exaggeration either - NOT ONCE. She didn't check in on us at all, so we had to ask another waitress (who was just as cranky) to get us water. She must have told our original waitress as she ended up showing up with water. We asked if they had fortune cookies and once again, in an annoyed way just snapped back, we don't carry them and walked away. Then to top off the entire experience, cranky waitress #2 comes by to take our payment - my friend bought lunch and when the receipt came off the machine, she flung it on the table (seriously just tossed it in the air) and at that point, I thought I was going to lose it, but kept my cool. My work colleagues have frequented this restaurant and in the past it was good service, but today was really disgusting and the servers represented the restaurant so poorly. If I ever come back, it would only EVER be...
Read moreIt is upsetting when you are excited to eat at a restaurant for the first time, but receive very disappointing meals... I walked in the restaurant to place my order after a few unsuccessful attempts calling. I placed my order for 2 combination dinners with 2 substitutions, paid and waited 20 minutes. We drove to a local park to enjoy our family dinner. Sadly the anticipation of the meal was the only really good part of the experience. After opening the two combination dinners, I found only one substitution was made. Then when sitting down to eat, I found there were no utensils. To-go dinners need utensils! The almond chicken had the texture of deep fried foam with the breading completely detached before eating. The chicken was cut so thin, they get three full portions per chicken breast half! The sweet and sour pork was tough and hard to chew. The fried rice and chow mein were barely fried and bland. It was very busy with difficulties finding parking when I first arrived. Unfortunately, it's like being in a long line at McDonald's hoping the food will taste fresh with so much being prepared at once. Sadly, this is the McDonald's of...
Read more