Bubbles Car Wash and Detail Centre — Attraction in Jasper Place

I’m here at least once a week, and actually purchased one of their car wash memberships. Unfortunately, I don’t know that I’ll ever be able to return to this location after my experience today.

I dropped my car off for an exterior wash, and when I arrived, there were no issues with my tires. I have to drive on the Anthony Henday to get here, and would have noticed the pulling, and shredded a tire and damaged my wheel to get there if there was. Upon getting my car back, I got in, pulled out of the parking lot, and could hear flapping from my tire. Due to construction and one-way roads (and another vehicle leaving behind me), I could not turn around, and had to loop carefully around the building to pull back into the lot.

After the guy helping me re-filled my tires, it became apparent that the leak came from the stem, and that it had been pulled away from the sidewall. I suggested that this may have happened from a pressure washer hitting it at the wrong angle, or someone bumping the edge of the track as they drove the car into the right spot for it to be pulled through the wash. He insisted that this couldn’t have happened, and went to get a manager. She then came out, gestured to the (completely smooth) salt damage on my wheel and says, “Looking at the scratches all over this wheel, I’d suggest you probably hit the curb and did this yourself, and are trying to pin it on us.” I indicated to her as I ran my hand over the salt damage to show her that they were completely smooth. She indicated that she disagreed, and that they wouldn’t admit that there was any chance that they caused damage to my wheels, but that “these things happen to old tires” (mine are less than a year old) and suggested it might be $20 to fix.

I’m writing this from the waiting area at the Trail Tire down the road, as the technician here took one look at the wheel and remarks, “Ah, so these wheels got to meet that new salt solution on the road last year,” and went as far as to comment that there were no scratches whatsoever on my wheels, save for one little area at the very edge of the rim that seems to be a little gritty, likely from having to circle the building to get back into the Bubbles parking lot, but not enough to have been scraped against anything. It’s going to cost me (a very minor) $39.99 to get the stem re-attached to the tire, and the technician believes it was likely bumped right on the tip where the stem sticks out when the vehicle was being maneuvered onto the track (because there wasn’t any other scratches around the area, and he didn’t think a pressure washer would be able to pull it that much).

This is a situation that could have been easily remedied by saying, “hey, we don’t think it was us (but it could have been), but we’re willing to help you get things sorted out and split the cost of the repair in case it was us.” The manager even acknowledged that I am a regular customer, and how inexpensive she thought it might be to fix. Instead, she suggested that I was trying to “pull one over” on a place that I visit regularly, and even went so far as to remark that I don’t take care of my vehicle appropriately. Overall, I’m pretty disgusted, and think I’ll cancel my membership and take my business somewhere else in the future.

Update: Since leaving this review, I received 4 calls from a blocked number, followed by an email back from the woman mentioned in this review (who I have since learned to be the owner, and the man mentioned was the manager), and have attached the exchange for anyone who is interested to find out how Bubbles is handling this situation, including asking me to no longer use any of their locations for leaving a bad review, and the owner doubling down on accusing...

Do NOT use this location!! My & my fiancé have now used this location a hand full of times which yes I know shame on us however we tried to give them the benefit of the doubt because they are always so busy & very friendly. Today was my last straw every time we use them our cars are still not cleaned properly. I called ahead of time to see if they were busy the lady said no there was no one waiting so I headed over when I pulled in there was only one car being worked on so thought for sure they would do a proper job, boy was I wrong after they pulled the car out I put my son into the car & noticed a couple spots were not cleaned at ALL then when I got to grocery store I noticed the back wasn’t touched at all & if it was WOW is all I have to say the front was done but super sloppy! I couldn’t go back cause I had an appointment so yet again I am very irritated, I paid $60.00 I don’t expect it to shine inside but I do expect it to be done right & I am not kidding when I say my 13 year old nephew could have done a better job!! I work at a body shop & our shop does minor cleans after the repairs & we don’t charge nearly as much but yet manage to do a WAY better job. There was no excuse for the lack of effort put into the cleaning of our car today I had to go back & re wipe everything I paid them to do. I will never return nor will my fiancé & I have also now informed all my friends & family to stay away! They need some serious quality control in that place. I took photos of the wipes I used & how bad they were after I went over everything again wish I could attach so you could see but it won’t...

If I could I wouldn’t give any stars. Attention to detail? There is no attention to detail! I paid 259.95 for a thorough clean as I had just purchased the car and wanted a top to bottom clean. The car wasn’t dirty to glance at but it felt dirty to me. It was suppose to take 2 hours for the package I purchased. My car sat more than it was worked on. I was there for 75 minutes and the car may have been worked on for 55 minutes and that is being generous. I did say to the employee who returned my car to me the first time that the tail pipes were not touch nor did they open the trunk ( which had my floor mats in it ) he took it back and returned again with less than satisfying results.

I will never return. Bubbles definitely does not value quality. In my opinion Bubbles employees do not take pride in their workmanship, it’s just a pay cheque

Update….I decided to do a clean test and the result is the following pic (from a small portion of my leather seat after it supposedly had the leather treatment) I was even more upset to see the result. The regional manager contacted me yesterday after I requested a full refund. He told me they do not do cash refunds but they do guarantee there work. He gave me several excuses as to why this may have happened and even threw in irrelevant analogies. He told me they would be more than happy to have me bring in my vehicle to have the work done properly. I have wasted more than enough time on this situation. Lesson learned, I will never take my vehicle to such a incompetent...