I ordered a medium ground beef burrito. It was all of six, maybe seven, inches in length and costed $13.00 all-in. ($11.49 + HST). That's expensive. (See the pic of the burrito relative to the tiny napkin.) Service was quick, it didn't take too long but the friendly clerk at the cash register had me repeat every single thing I said. ("Did I stutter?", asked Stanley.)
The burrito actually tasted pretty good and they even added guacamole (other places add a buck for this!) - although in a portion enough to cover the tip of a teaspoon only. One smallish ladle of ground beef was added (!) but at $13.00 I feel they could be a little more generous.
Naturally they tout how they serve the largest burrito in town...and they may or may not achieve this by stuffing the tortilla grabbing the largest handfuls of iceberg lettuce they can and adding a spoon of rice so large the high angle of repose has it falling off of the spoon. "FREAKIN' HUGE BURRITOS"...huh?
The restaurant is very clean and tidy and I appreciate that you can sit down and enjoy your snack, er..your "FREAKIN' HUGE BURRITO". A paper plate would have been nice but you eat out of the wrapper like a stray animal.
Hot sauce was a bit of a joke as they sort of just "paint" one side of the tortilla spreading tiny dabs with the back of a spoon and advise you that this amount will suffice because "our sauce is so hot".
Two hours later I found myself drinking six sizeable glasses of water so either the burrito was a tad salty to add flavour or I was simply dehydrated from work.
Overall, a four out of five - one point off for the dastardly high price of $13.00 for a smallish burrito, for poor listening skills when placing my order and for skimping on pricier ingredients.
I didn't "EAT BIG" and...I "WENT HOME". Thirteen...
Read moreOrdered 2 HUGE burritos today, and to my disappointment as soon as I opened the bag, the burritos are in 2 different sizes. The burrito that I ordered for myself was a lot smaller, too bad I didn’t take a photo as I was already starving! I started eating and noticed my burrito was mostly filled with rice and barely had the other toppings in it, when in fact I even indicated on the note to add more coleslaw. This store has been my go to place for a burrito eversince and even though we’ve moved out of Milton. Today’s scenario changed that. Moving on the 2ND BURRITO, I went to my brother in law & my sister to check if they had the same problem as mine, they said the amount of toppings in their burrito was okay…. and you wouldn’t believe what my brother-in-law said…. that there was a HAIR strand in it. Nevertheless, I called the store to report it. I spoke to the lady manager told her about my 2 orders, and she said she will check on the cameras and will call me back. So she said, she did check the cameras, and verified that the servings I got for my burrito was the standard. I know it wasn’t, as I was just there last week and noticed the difference right away. For the hair strand issue, she told me that it was IMPOSSIBLE for that hair to get into the burrito. Just to compromise with my complaints, she gave me a credit for 1 huge burrito after offering me a 50% discount for the burrito which I refused to take.
Okay…….. To be honest, I wasn’t quite happy with my conversation I had with the manager because she didn’t ask for apologies, I did (for the inconvenience I might have cause her/them). 3 stars as it wasn’t bad for the other times I was...
Read moreThe workers have zero idea how to read the menu and dont know the difference between the words AND , and OR . Once i had payed for two combos one with each side THAT COME WITH A CAN OF POP both the workers argued with me thats not how it worked . After reading them what The menu for the combo said multiple times and they said I can have one can of pop . Then I said no reread the menu once again multiple times back to her. She then continued to go into the back again to get her coworker friend and then had a full conversation in front of us in their own language. Then I had re read the menu once again that stated, make a combo with a can of pop AND salsa and chips OR waffle fries. Then the coworker said that should’ve been stated when you paid to put on the bill even though we already paid for the combos then printed out our bill that showed we paid for the combos and tried to argue that we didn’t say what drink before hand paying the lady at the till NEVER communicated that and I stated that multiple times after we already paid for the combos. Plus the beans are straight water . Chicken was terrible and had been left out for way too long . I felt extremely disrespected when they had turned to each other in front of us to speak in their own language while know they are talking crap about us. Terrible costumer service needs to get people that know how to speak proper English and can understand what we are trying to say . Don’t understand we are paying costumers and that they were...
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