Goodfellas Wood Oven Pizza — Restaurant in Milton

We have been to Goodfellas once before in another city, but after this experience we will not be going back.

We had a reservation for my father’s birthday/parent’s Anniversary on Saturday night (6 adults and a toddler). We arrived on time (5:00pm) and other than two other parties about our size, who had clearly been there for a bit, there weren’t many people in the restaurant. Our server greeted us and we told him we weren’t quite ready. We then ordered the charcuterie board and our toddler’s pasta as well as our meals (3 pizzas, a pasta, the Bass and Veal) at about 5:30pm. It took approx. 30minutes for just the appetizer which was meat and cheese on a board! (I also had to ask for the toddler meal to be brought out as soon as it was ready). It started to get busier in restaurant and it was incredibly loud. We then continued to wait for our meals. We asked a few times and our server apologized, and mentioned the other parties were what was making it so busy in the kitchen. WE WAITED OVER 1.5hrs and still no meals. My husband and I ended up having to leave because our 1year old couldn’t handle the sitting around and the noise any longer (we were shocked she lasted as long as she did). We had to ask for our meals to be packaged to go and still had to wait another 15minutes before they were ready. My family finally got their meals as we were leaving.

NOT ONCE DID A MANAGER COME TO OUR TABLE!! I worked in the food industry for years and THIS should NEVER have happened. I am shocked that not only did a manager never come to the table while we were there waiting, but not even after we left and my parents got the bill. Nothing was compensated and other than an apologetic sever (and it wasn’t his fault at all) nothing was done to try and rectify the horrible experience we, and several other tables, had. The management at this location needs some retraining! When you have guests waiting over an hour+ for their meals…GO SPEAK TO THE TABLE!! We definitely won’t be going back (not to mention the food is definitely not worth...

Manager being disrespectful and dismissive - an awful takeout experience at this location on Oct 19,2024. We were told by the server that takeout orders would take 30-40 minutes (server asked the manager in front of us) and we decided to place a takeout order at 6:15pm. The order was still not ready at 7:23pm (around 70 mins after placing the order), so we briefly went outside to discuss what to do. When we headed back inside at 7:26pm, the order was finally ready but they did not apologise at all and were very rude. We ended up requesting for a refund.

Server was told by manager multiple times that they “can’t refund” and asked “do you guys still want the food?” dismissively. They also said we had to email their head office in order to get a refund.

When we requested to talk to the manager, we waited about 10 minutes before the server said “the manager said you can go to the kitchen and talk to him if you want because he’s busy, unless you don’t mind waiting for longer.”. The server basically acted as a messenger and was passing messages between us and the manager. We could see the manager was literally behind the bar making pizza and avoided eye contact the entire time (you can see how close he is in the picture and he could clearly see us as well).

After several back and forths between the server and the manager (over another 20 minutes), they somehow managed to issue the refund and handed us the receipt from their POS. I'm not quite sure why the manager was so reluctant to speak and to own up when they failed to deliver service that they promised. We would have accepted had the manager acted more professionally or given us a more accurate timeframe at the beginning, even if that means a longer wait time. There's no way I'm spending $30 per person on terrible...

To recognize my birthday, Goodfellas was the perfect hiding spot for my sister and I to hang out.

The setting is absolutely beautiful and so authentic in many ways. It felt as if we were in an Italian restaurant, smack dab in the heart of Queen's, New York.

The service was a bit slow to start but improved as the meal progressed.

I ordered a dark beer, brewed by Goodfellas. It was cold and extremely good.

For an appetizer we ordered the recommended calamari. It seemed to arrive quickly but was luke warm.

The deep fried squid was still really good but could have been totally awesome served hot.

When my sister and I ordered the pizza the waitress asked if we wanted a large. We gave her the thumbs up as we could bring a piece or two home.

When the pizza was delivered I quickly questioned how the waitress could even suggest this size for two people. It was definitely overkill, almost like wearing cement shoes to the bottom of the Hudson River :-)

This is definitely a customer disservice and we felt mistreated.

The bill arrived and my sister asked "Guess how much the pizza was?" I answered, "24 bucks" ? She said invert the number, yes 48 loonies for dough, prosciutto, arugula and some cherry tomatoes.

When the waitress didn't return a Goodfella named Guy arrived to charge my sister's credit card.

We shared our experience, how we felt oversold and Guy's only response was - "Really? I usually order two!"

Based on the server advice, customer treatment and being first time customers it is easy to "Fuggedaboutit", We will not return or recommend this establishment.

I sure hope my sister and I don't get whacked for coming clean :-).

The best pizza, on the planet, is only 50 minutes away... search The Kitchen...