Lindt Chocolate Shop - Masonville — Attraction in Ontario

I regret to share that our Boxing Day visit to a Lindt chocolate store was less than satisfying. We are long-time patrons of Lindt and have always enjoyed the generous practice of them offering a complimentary piece of chocolate to customers upon entering the store. This small gesture has always added a sweet touch to our shopping experience.

During our recent visit, however, no such courtesy was extended. As a result, our 5-year-old daughter, who has grown used to this kind gesture, assumed it was okay to help herself to a piece of chocolate. Before we could intervene and explain the situation to her or the staff, a store associate approached us in a rather unpleasant manner.

Instead of showing understanding for an innocent mistake made by a small child, the associate insisted that we pay for additional pieces. My husband, maintaining his calm, agreed to pay for the chocolate our daughter had started eating.

We had initially planned to purchase a significant amount of chocolates for an upcoming party. However, the associate's reaction left us feeling unwelcome, leading us to decide to only pay for the piece our daughter ate and leave.

At the checkout, we recounted the incident to the cashier, hoping for an apology or at least some understanding. Regrettably, the cashier seemed indifferent and offered no response.

This experience has significantly altered our perception of Lindt. Moving forward, we have decided not to patronize this store due to the lack of respect and empathy shown toward us and our young daughter. It's disappointing that a simple misunderstanding led to such an unpleasant experience.

We believe that respect for customers, including the little ones, is essential to any business. We hope Lindt considers this feedback and strives to improve its customer service...

Today (December 22, 2024), I visited the Lindt store at Masonville Mall with my friend, and it was a completely uncomfortable experience. From the moment we walked in, an employee named Farah seemed to be watching us closely, which felt unnecessary and awkward. When we swapped a few chocolates in a pre-packed promotion, she confronted us in a loud and unpleasant tone, repeating the same thing multiple times, even after we said okay. It felt like she was more focused on embarrassing us than simply explaining the situation calmly.

This was not the kind of experience I’ve come to expect from Lindt, as I’ve always had great service in the past. Today, however, I left the store feeling humiliated and upset. I hope the management addresses this because customer service should make people feel welcome, not targeted or...

Today at the Lindt shop in Masonville Mall, London Ontario (19/10/2024, 4pm to 4:30pm), we went to grab some chocolates, and there was this employee only handing out sample chocolates to white people. We were right next to him, and he completely ignored us. It was blatant racism, and we were really offended. We reported the employee because that behavior was just unacceptable. That employee was clearly under training, but that’s no excuse for his pathetic behavior. It was outrageous how he only handed out sample chocolates to white people while completely ignoring us. We were right next to him, and it was blatant racism. We reported him because that kind of treatment is absolutely...