A&W Canada — Restaurant in Ontario

I ordered a Beyond Meat burger combo from Masonville Mall’s A&W and the employee was weirdly rude; she was very confused that I didn’t want cheese or sauce, was unpleasant for no reason, and seemed annoyed that she had to do her job. I dismissed this and paid for my food and waited for it to be done. I expected it to take a bit to cook so I was surprised when it was done so quickly. I sat down with my boyfriend and we started eating, I ate my fries first and then took my burger out of its package. I immediately could tell the patty looked odd; I bit into it and it was completely undercooked. So I put it down and took the bun off to look at it and one side was completely raw while the other was barely cooked. As I did not want to deal with the rude employee again, I asked my boyfriend if he could ask for a new burger, and when he came back he told me they would not give one. They apparently looked at the raw burger and claimed it was cooked through as they supposedly cook every Beyond burger for a set time; the employees must not follow this rule as I receive burgers cooked to different degrees every time I order one from any A&W. It also could have been that the grill was not at the right temperature, but I believe that the cook made a mistake and was denying it to not get in trouble. I believe I was rightfully deserving of either a new burger or a refund, but was denied both. If you buy them you know how expensive Beyond burgers are, they have been going up in price due to inflation so a single combo for a beyond burger is usually more than $14. As a vegetarian, there are not many fast food places with options for us other than side salads and fries, A&W is one of the only places with a meat alternative. I would appreciate if for that price, I could actually be given a properly cooked Beyond burger and receive kind service from the...

Awful customer service. The girl working the afternoon shift(4pmish) on august 30th needs to be completely retrained on how you’re supposed to act in a work place. Rolling your eyes and shaking your head at customers is an absolute no. I watched a mom grab a tray to carry her four kids meals to a table, the worker almost took the trey right out of her hand as she proceeded to shake her head and basically tell her she should’ve said she wanted to eat in “cause that would’ve made my life easier” (she wouldn’t of had to box up the kids meals) and just give the mom more grief than needed even though she even apologized. It is not a customers job to make your life easier, the only thing the customer owes you is basic respect and decency; which that mom gave her. Couldn’t believe how I was watching her act. Yes it was busy, im not expecting a smile or even a “you’re welcome/have a good day” but you could stop being rude/acting completely miserable and rolling your eyes or shaking your head at paying customers. If she can’t then she should be out in the back on kitchen duty. I get having a bad day but not one of the customers who were there was rude to her or making her job hard, and I was there for almost 17...

The location is situated on the lower level of Masonville Mall, Entrance 2. It's quite an ordeal to go to to get your A&W meal. First, you have to find parking, then walk through a poorly maintained parking lot (it's winter and I must use a walker), there is only 1 accessibility button on the far left ♿ instead of on both sides of the wide door front at Entrance 2. Once customers get in, there is a small elevator 🛗 they can use to get to the food court on the lower level. Please note that this elevator is very slow.

The A&W restaurant itself is as one would expect in the food court of a mall.

The female staff member was very helpful by offering to put a "delivery" lid on my soft drink cup so it wouldn't spill while transporting my meal home. I appreciated that 4 ketchup packs were put in the bag without me having to ask for them. The beyond meat burgers were hot (temperature) and very delicious. The amount of fries that comes with the meal combo...