TD Canada Trust Branch and ATM — Attraction in Toronto

I've seen a few raters indicate this branch is open late, but it is only open until 6:00pm. I wouldn't consider that being open late. I visited the branch today, coming straight from work, and arrived at 5:45pm. With where my employer is located and my work schedule, I would not be able to arrive to the branch any earlier than that. The reason for my visit today, was to request either a certified cheque or a bank draft. Only realizing the branch closes at 6:00pm when I arrived to the branch, as I approached the Customer Service Representative, I apologized and asked if either of the services could still be provided. She was unsure and consulted with her colleague, who advised me the better option would be certified cheque as it was cheaper, but I would need to provide the cheque, and so would have to come another time. I then left to go home. Once at home, I looked up the services on TD's website and found that the bank draft would actually be the cheaper option! Upon making that discovery, I realized I had been rushed out by the staff! I have been a loyal TD customer for many years and can't believe I was treated in that manner! At another branch that was open later, the individual who assisted me asked to check my account information, as he advised some account types offered such services free of charge. My account was one of them. The entire process took a couple of minutes! The staff at the original branch did not do their due diligence and offered poor customer service. If I could give a rating of zero...

Hello YOU!👋 This location of TD Bank does a great job. I have been with this company for 27 years, however, the staff do a VERY good job.🏆👏👏

Always enjoyed TD Bank plus the location is nice. I wanted to update this review because the staff are good and the bank always tries to improve.🫡🤗🤑

Now there are a lot of things in the market today and TD has done a lot over the 27 years good and bad to me. But this is an ideal location to bank!🏆👏🇨🇦

It's not far from a major Transportation Hub just down the street Kipling and it has a nice green space & parking. So just try to drive safe and be respectful here!

I completed a finance degree long ago but took me 12 years because of College University strike but you know that's business in Canada...

I had made an online appointment with Lotoya. I arrived for my appointment and got stood up. I waited 20 mins and the person never arrived. No one even checked in with me or updated me until I asked. The branch manager was not helpful, only told me that she was running late after i asked. I couldn't get help from another agent because they were all busy/booked. I had to leave because I had my baby was with me and getting fussy. I wrote an email with feedback which of course went nowhere. I never went heard back from this person nor TD let alone an apology for the complete lack of communication and waste of my time.

Obviously I never went back for financial help from this branch. Go elsewhere if you...