Condesa Jewelry Expertise — Attraction in Vancouver

Although this happened quite some time ago, I still feel very disappointed about the experience. I also acknowledge that I didn’t clearly communicate my concerns at the time, for which I apologize. However, I hope that other customers do not have to go through a similar experience. Jewelry is not just valuable but also carries sentimental meaning, and I was deeply upset by the way I was treated.

Last May, I visited the store to have my chrysoberyl ring resized, and I was assisted by a woman named Maria. This was my third time visiting the store, and I had always been served by a man named David, who provided prompt and courteous service, so I felt comfortable returning. Maria was friendly, and after taking my order, she assured me that she would call me with a repair estimate. However, I didn’t receive any follow-up, so I contacted the store myself. Maria answered the phone but seemed to have no recollection of my order. Her tone was quite dismissive, and she demanded that I provide my order number, which was shocking to me. Later, I received a text informing me that my ring had been misplaced in the store, which surprised me even more. Although the ring was eventually resized and returned to me, there was no apology from Maria when I...

I have been to Condesa twice for the same issue - stones falling out of their settings in my wedding and engagement ring. The first time they were extremely helpful and promised to "tighten everything up" so it wouldn't happen again. They also cleaned my rings before I collected them so I was very happy and hoped that would be the end of it. Then it happened again a few months later and the first thing David said to me was "oh I knew that would happen". I was not very happy to be paying again for what I thought I had already paid for, and I'm not entirely happy with how it looks either. The stone replaced looks like it's in much further than the others so it doesn't quite match up. David said this was because the holders come over the stone to keep it in place, but it just looks like a smaller stone than the others. They also gave it back to me without a cleaning which I've never experienced at any other jewlers before. I do think the quality of their work is pretty good and based on the many happy customers I'm thinking I am possibly just a one off. But given how much I spent on this, and to do it twice, I am not very happy and will likely find somewhere...

I had a wonderful experience at Condesa Jewelry! I can't speak highly enough about working with David and how happy I've been with his craftsmanship.

I stopped by there because I've never been not super happy with the setting of my engagement ring. (In fact, I often wouldn't wear the ring - I just felt that it didn't suit me.) David listened carefully to what I was hoping the ring could be redesigned to look like, and then he and I went back and forth via text with some potential design images that he generated using his software program. He made the designs such that the engagement ring would match my slim wedding band. At no time did I feel rushed throughout the design selection process. Ultimately, we settled on a design with a thin band and six-prong setting, which he did with only a one-week turn around time and for the reasonable price that he had quoted me initially.

I was so happy when I saw the ring that he had made - I've worn it every day since and I love it!! I'd definitely recommend this place to anyone looking to have custom designs done - reasonably priced, professional, trustworthy, and excellent quality...