The service I continue to receive from Pallotta Jewellers is nothing but phenomenal. From the very first time I walked in, I was immediately greeted with a friendly- welcoming manner, and quality service. Prior to Pallotta Jewellers, my family and I had been to a myriad of other jewellery stores throughout the city, and let me tell you, the knowledge, dedication and passion Pallotta Jewellers have, by far surpasses anyone we have ever encountered elsewhere. What I love most about Pallotta Jewellers is that they offer a plethora of jewellery pieces that are not only unique, sophisticated, and classic, but the materials used, are of the highest quality which is immediately evident when you look and touch their jewellery. I am blessed to work with Susan. She is absolutely fantastic and it is because of her patience, expertise, honesty, and guidance, that I consistently find a piece of jewellery that I love, and always receive countless compliments on. She never pressures, rushes or persuades me to make a purchase. Rather she always takes her time, will sit and educate me on the type of jewellery that I am interested in, will stay within my desired budget, and will show me countless pieces of jewellery until I am content and confident with the piece I have chosen. I am forever grateful to Pallotta Jewellers and I thank you for being authentic, friendly and caring jewellers that really care about their customers. It is refreshing and appreciated - especially in today's times! I am beyond content with all of my purchases and would strongly recommend a visit Pallotta Jewellers, as you will not be...
Read moreI want to take this opportunity to thank Susan and Pallota Jewellers for making us so happy!
For our 10-year anniversary, I wanted to let my wife know how much I truly appreciated her over all these years. My first thoughts were to talk to Susan at Pallota Jewellers. We’ve been customers and friends with Susan and Peter for over a decade. Their outstanding level of customer service, knowledge and well-meaning intentions are why we go back.
I asked Susan to design a meaningful and beautifully special anniversary ring for me to give to Stephanie as a surprise on the morning of that day. Susan proposed a variety of options to me. She clearly explained the cut, the clarity, the colour, and the carat weightings of the various diamonds that could be selected and assembled into a spectacular arrangement for this special ring. Susan allowed me to make a series of installment payments towards the ring. I became a monthly recurring event at the shop for Peter and Monica, over 9 to 10 months.
The ring turned out sensationally! Stunning! Precision cut diamonds, fully reflecting the light, surrounding the white gold band! Stephanie was overwhelmed!
On that summer morning, my daughter and our puppy Levi waited patiently with me, to witness Stephanie’s reaction, when she saw the elegant and sparkling diamond anniversary ring, inside he Pallota Jewellers gift box.
I can truly attest that if you’re looking for insight and sound advice on diamonds and rings, I highly recommend Susan, Peter, and Monica at Pallota Jewellers to...
Read morePhenomenal customer service. I don't feel hassled, and Susan always sees me personally, offers me espresso, and is open and honest about how her diamonds are bought, and the various characteristics of her diamonds. She has made a custom engagement ring, wedding ring and "push" ring for my wife and a wedding ring for me. My wife has been extremely satisfied with all 3 of her rings, and I've sent friends and family to Susan. They've all been very happy and got exactly what they wanted. Many of our custom jewelery pieces have ended up on Pallotta's social media as promo, they've looked so good! Susan is the type of person who will offer suggestions to you but won't try to push you around. She's used to people coming in already knowing what they want and she accommodates their needs and budget, but she'll also describe all the aspects of diamonds to the rookie jewelery buyer and offer opinions on whether to spend more on colour or clarity or size, for example. She has also been very honest with me about prices, and has even called me back (after I agreed to buy a ring) saying that she was able to offer me a lower price and to bring less money when I come to pick it up. Dealing with her or her husband has always been a pleasure and I will keep coming back here whenever I...
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