I had my first visit to the clinic recently and was very disappointed. I will first say that the clinic itself is very nicely done, aesthetically, and does have a nice vibe to it. I appreciated that all the employees were conscious of being quiet in the lobby area as to not disturb the treatments going on in the rooms. My issue was the actual massage practice and communication.
First, the massage therapist didn't even introduce themselves.
Then, upon entering the room, the only couple questions asked was if I would like an upper body or full body massage. This conversation was also held between the massage therapist and myself while she had the door ajar ready to leave as if she was in a rush to get on with the treatment; so the people waiting in the lobby outside could hear our conversation.
You are to fill out a form of what your needs and concerns are before your first visit. None of this was discussed, no plan or targets to improve these areas, no discussion on why certain things may be bothering me etc. It felt very much like I was just a number and there was no long term commitment to my needs and concerns as a client.
After the treatment, I was simply asked how I felt after, and to help myself to some water and to have a nice day.
Will not be returning, will not be recommending to others. Deeply disappointed given the good reviews. Very flawed and misrepresented by...
Read moreI was just here the other day. Had a horrible time. Poor technique and time management from the masseuse side. Told her I had surgery on my knee though it was 4 years ago it still hurts to the touch. She massaged so hard the tips of the fingers which make the pressure more intensified near my stitches and that was painful. All the pressure wasn't uniform only hard on one side or just not consistent overall. She only massaged one leg and not the other. She went from my back to my legs and back to the back but only the one side I had concern on. When she massaged my chest it was super painful too she pressed so hard again with the finger tips on my chest bones. I was so uncomfortable and in pain I had to ask how much time I had left, which I'd never done before considering I pay for the full time I'm there. At the end I told the receptionist I did't have a good massage and why. She told me she was going to get the owner. She then left me for a while only to come back with my masseuse! I was ambushed and that was horrible. She didn't even offer any compensation for next time, not that I was looking for that either. I've been here a couple of times, but this time sure looked like it was going to be my last. Horrible horrible experience! The receptionist sure didn't handle this the way...
Read moreThis is my favourite massage place in Winnipeg! The website is fantastic and I love how easy it is to find information about the different massage therapists that you can see and their different skill sets and specialities. I feel confident recommending them to anyone I talk to, because you can really find whatever you’re looking for there. Booking online is incredibly easy, which I haven’t found with other places and definitely appreciate. It’s easy to look up who you saw previously in order to rebook with them, but it’s also easy to get in quickly since they have so many staff members available - I can usually find an appointment within a few days if I need to! I’ve seen several different people there for this reason as I tend to be a last minute booking kind of person, and I’ve always been fully satisfied with the massage. Everyone I’ve encountered there has been kind, friendly, and respectful, whether it’s a massage therapist or someone working at the front desk. The space itself is clean and comfortable, I find it to be beautifully peaceful and relaxing as soon as you walk in. Love this place and will continue going there anytime I...
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