SEPHORA — Local services in Winnipeg

just now New I just visited the location and I’m extremely disappointed in the customer service I received here. I’ve been going to this location for almost 3 years and after my experience eve today with their hostile staff, i will not be returning. I went to the store today to look for a product with a new package. I had gone already gone there a month before and one of their staff was helpful and helped me find the old packaging I wanted because the new packaging for that product had something that irritated my skin. I spoke to one associate and he wasn’t able to understand what I explained so I told him it’s fine and that I’ll find someone else to see who can help. I walked up to a lady and explained what I wanted (any of the products with the old packaging). She told me she was unable to help as that will mean going to the back to check every single package which makes sense. I’ve worked retail so I totally understood. At this point, I had opened the box to see if it was the old formula. She was standing there when I opened it. I looked to the back and noticed there was another one and opened that one as well. She said opening the boxes we’re not allowed because it would look faulty which would prevent customers from buying. Again, which I understood. What confused me was the tone in which she was talking to me. Note: when she said it the first time, I remained quiet and didn’t have any rebuttals. She continued to say it again for the second time in a hostile tone like she was talking to a misbehaving toddler. Again, I was still quiet. She repeated it for the third time to which I replied “Yeah I heard you the first two times”. She had the audacity to be shocked and just walked off. I saw her go and talk to another associate clearly about me as i could see them looking at me talking. I later saw the guys name which was Aprmavir. Like I said I’ve worked retail and it’s extremely unprofessional to talk about customers in their presence. About a minute after, the guy walked up to me…looking like he had a problem with me asking if I needed help( again in a very weird tone). I explained again what I was looking for and he just told me “ this is the only one we have and it’s the same ingredients, different packaging” and didn’t even bother to make any recommendations obviously because his coworker had already said something to him about me. After he left, I went ahead to ask another associate and she confirmed the ingredients were indeed changed and that could have been why I was reacting to the new one. She went ahead to make recommendations which was good. Consequently Aprmavir and the other female associate kept giving me weird looks and I eventually walked out and didn’t buy anything. I felt so attacked and will look for another store to be...

I came into this location early last week looking for the Amika soulfood nourishing mask as a birthday gift. I was greeted by a young man who, after learning what I was there for, said it was only possible to order online. Needing this gift for the weekend, I was prepared to leave to get something else, but this associate told me that by ordering in store, it was eligible for free expedited shipping, and was guaranteed to arrive on Thursday. After going through the order process with the associate, which required purchasing a gift card in store for the amount of the transaction, I was sent on my way, with another promise that it would be here by Thursday.

Flash forward to Friday evening, and the package had not yet gotten into the provincial sorting facility. I received the package today, two days after the birthday and 4 full days after I was promised it would arrive. To make things worse, upon handing the package to the birthday recipient, I was asked what I had done with the free samples. I have not shopped at Sephora before, I did not realize it offered free samples with every online order. At no point in the long process of selling me a gift card and setting up the online purchase was i ever offered samples, or told about the opportunity for them in any way.

I see no point in shopping in store if I'm just going to be told whatever lies are needed to make the sale. Incredibly disappointed with my experience, and would suggest others skip the middle man and shop online or at another retailer for their...

The policy needs to change at Sephora because they employers are constantly bugging you asking if you need help and more help or what do you want from the store I mean you cannot have two minutes without somebody come to check you out . My last visit I went to buy my sunscreen and I came from work so I was dressing like simple with my hair a little messy of course after 12 hour shift and I have a male employer falling me the entire time inside the store I didn’t purpose I went to some different places inside the store and he keeps following me I did talk with a manager or the supervisor but seems like they don’t take too serious the concerns of the customers which is no good Sephora is not a cheap place everything inside it’s high prices they should be so glad of in these days they still have people inside the store but to be honest I love some products there but I am willing to start looking to other places to buy because it’s ridiculous the way they judge people the way they look at you and the way they follow you and force you to buy Sephora in Europe it’s so different and everyone it’s welcome inside the store even if they don’t want to buy anything plus every Sephora store give samples every day to every customer In Winnipeg no they don’t give anything because their own employers take all the...