Ten Spa — Attraction in Winnipeg

Had a very disappointing first experience. Did get a 10% discount as a result, but still felt compelled to share a review.

Got here approximately an hour before my first treatment, as advised to use the facilities (steam room, shower(s), lounge area).

I checked out the area and enjoyed the steam room, though I didn't notice any sort of changing lights like it said there was as part of the steam room experience. I think the steam button was also broken, missing its cover?

I went to try the computer-aided shower with a mister + aromatherapy after, which was across the way from the steam room.

The shower itself is in a public area (seashell-shaped spiral but with not nearly enough coverage to get in/out without soaking you towel or robe, or being in full naked view of other patrons in the area). So that wasn't very enjoyable, as I tried to hold my towel out of the water so I could access it without stepping out into the steam room/shower common area.

One of the buttons was broken on the shower (one of the two that triggers the misting). It could be pressed but the cover was missing, so it did not look presentable and was difficult to use.

The drain was clearly clogged as the short time I spent trying out the shower led to a pool of water which was pretty disgusting.

I went to the lounge area 10 mins before my appt to wait. It was at 12pm.

As groups of people continued getting called, I kept sitting there. There aren't any clocks in the area, and I didn't want to go to the locker room to grab my phone as I didn't want to miss my therapist calling me for my treatment.

After what felt like a considerable amount of time, I went to the lockers and got my phone to check the time and confirm my appt time. I received a text at 12pm (my appt time) welcoming me to my "12:15pm appointment" (I did not authorize the change nor did anybody inform me of this).

As a result of my appt being changed without my notice, I waited 30 minutes in the lounge area. It cut into the time I could have spent using the facilities as I was never informed of the change.

I had a cocoon treatment first, with 15 minutes of downtime between that and my next appt. Overall, it was a fairly nice treatment.

At one point, you're asked to shower to remove the salt scrub from your skin. This second shower also had a drainage issue, and I was once again standing in a pool of water during my rinse. I was also disappointed with the lack of cleanliness in this shower. I noticed a few hairs on the floor tile, and grime on other floor tiles and something black floating in the pool of water I had to stand in...

At the end, I was very relaxed and my therapist showed me the quiet room that I was excited to go into to continue relaxing.

Except as soon as my therapist left, my next therapist (for a facial treatment) called my name because of the previous appointment change.

After both of these treatments, I was advised to NOT use the steam room, and preferably wait to shower if possible to allow my skin to feel the full effects of the treatments.

I was looking forward to using the steam room again and then showering before leaving. But now I couldnt. Nowhere in my emails, texts, or other the phone when I made the appt with a receptionist was I informed I shouldn't be using the facilities after my treatments.

So not only did i lose time from using the steam room because my appointment was changed without my knowledge, but I couldn't make up for that and enjoy the facilities afterwards either, which I wasn't informed of beforehand.

Very disappointing experience to say the least. I did enjoy the complimentary snacks and beverages, and the quiet room, but the lack of communication and lack of cleanliness was very off-putting.

Luckily, I asked and learned you can purchase a day pass to take advantage of the facilities without a treatment, so I may do that in the future to take full advantage, but for the price you pay for these treatments, I expected far better service and a far...

I had a terrible experience when I visited with my mom. We specifically booked two attendants—one for each of us. Later, when my brother decided to join, we added him to our reservation.

On the day of the appointment, we arrived to find that there were only two attendants instead of three. The front desk informed us that one had called in sick but assured us we would receive extra time to compensate. Beforehand, I asked if two of us would receive the full treatment first, followed by the third person receiving theirs separately during the additional time. The front desk confirmed this arrangement—yet our experience was nothing like what was promised.

Once in the room, two attendants were present. One was fully dedicated to my brother, while the other was split between my mother and me. Right from the start, it was completely different from what we were told. I received a few careless splashes of water, and for 90% of the time, I was just lying on the slab, cold and waiting. I looked over and saw my brother receiving a proper treatment and massage while I was ignored.

When the attendant who was splitting time between my mother and me finally got to me, the massage was barely even a massage. I know exactly what a deep tissue massage entails, and this was nothing more than a few light touches on my face and neck. My mother had the exact same experience. Then, to my disbelief, the attendant announced that our massage was complete—after barely five minutes. Meanwhile, my brother was still receiving a thorough treatment. I had watched the guests before us receive full massages—neck, shoulders, arms, forearms—while I got a few head rubs and some neck touching.

Both my mom and I have been to hammams before, so we immediately recognized that this was completely wrong. The entire time, we were left lying there, cold, frustrated, and ignored. And as for the extra time we were promised? It never happened. Instead, we were rushed out into the next room without any additional service.

When we raised our concerns at the front desk, we were offered a 10% discount—as if that somehow compensated for the subpar experience. Rather than acknowledging the mistake and offering to correct it, we were simply told that the attendant was “new.” Since when does an attendant being new justify providing an unfair and incomplete service? Because one attendant called in sick and one was inexperienced, we were the ones expected to accept the consequences?

To make matters worse, when we followed up via email, our concerns were completely dismissed. We were told that one attendant working on two people is common and that another would have to be specially requested—which directly contradicts what’s stated on your website. The policy vaguely mentions that guests may have to share an attendant, but that was not what we booked. We booked one attendant per person. If someone had simply called us ahead of time to inform us that an attendant had called in sick, we would have gladly rescheduled rather than go through this frustrating experience.

So, thank you for the 10% discount—a truly insulting attempt at addressing what was an incredibly disappointing and...

Please be aware when booking your Hammam treatment. I’ve had then done in the past and I have never experienced more stress And disappointment as last Sunday. Flew in to Winnipeg and booked the treatment with my daughter and son. I was looking forward to the relaxation but it has caused me more anxiety and stress then I could imagine. When we arrived we were told one attendant called in sick but we will still get the full treatments. Which I assumed they will do one person after another. What ended up happening me and my daughter had to share one attendant. The head massage was less than 5 minutes and then she went over to attend my daughter. After that did my feet which wasn’t even massage as I remembered from my previous treatments it felt more like outrun on a lotion. Les than 5 minutes and she went back to my daughter. I have addressed my disappointment at the from and after 15 minutes of talking to the girl at the front she gave us 10% off. My son and the other couple that came in at the same time had continuous massage for almost half hour. Me and my daughter did not get that. I was adviced to email the info email. Which I did on Sunday. Finally today almost week later I got a reply:

“Typically, we book one Hamam attendant per two clients for the Intro to Hamam treatment If you prefer separate Hamam attendants for your Intro treatments, please mention this when booking, and we will do our best to accommodate this request in the future. “

No where on their website it states that. No one advised us of that. And the 3 times before that I had the treatment I never run into this scenario. I had pointed that out in my email reply and they keep on replying that that’s how it is. I have talked with few of my friends and they have never had to share 1 attended with another person.

Please be aware because for $160 you might think you are getting 1 attendant treatment but might have to share with another person which is not ok.

REPLY. to post reply from Ten Spa. Our treatment WAS Not extended. We went in At the same time with my son and another couple who had their own attendants and we were ALL finished at the same time. Our booking was for 4:30 and we were finished by 5:30. We wanted to sit for a bit longer in the room and at 5:45 we were told to leave. It appears that there are plenty of other reviews on here with similar experience. Too bad, eventually those reviews will catch up with their...