Radisson Hotel Winnipeg Downtown — Hotel in Winnipeg

I stayed at this hotel for a five-day business trip, and unfortunately, it was one of the most disappointing check-in experiences I’ve ever had.

Upon arrival, there was no greeting, no smile, and absolutely no sense of hospitality from the front desk staff. My booking was made through the TravelPerk app, and both the hotel and I had received the full booking and payment details a day before my arrival. However, when I arrived, the receptionist claimed they had no record of my payment. Even when I showed them the complete payment confirmation on my phone — including all necessary details and signatures — they refused to even take a proper look, insisting that I must have my company fill out a separate authorization form and email it to them.

After double-checking the TravelPerk app, I realized everything they needed was already included, so I sent it again myself despite their refusal. A few minutes later, when I returned to the desk, the same staff member confirmed they had received it and that everything was fine — with no acknowledgment of the earlier confusion or wasted time. It was frustrating and stressful, clearly caused by the staff’s lack of familiarity with third-party booking systems and unwillingness to listen.

The room itself was fairly clean and comfortable, which is the only reason I’m giving two stars instead of one. However, it had two major issues: there was no safe box, and the air conditioning/heating system was extremely noisy. Thankfully, the weather allowed me to turn it off, otherwise it would have been unbearable.

Breakfast was another disappointment. The options were very limited, the quality was poor, and overall, it didn’t match what you would expect from a four-star hotel. But the worst part came on my third morning when a staff member in the breakfast area accused me — quite rudely — of not having paid for my previous breakfasts. Despite showing my voucher clearly stating that breakfast was included, she continued to insist and even called my room later, demanding that I come down and pay! This was completely inappropriate, especially since the hotel already had my security deposit and could have easily settled any discrepancy at checkout.

Overall, my stay was far below expectations for a Radisson-branded hotel. The lack of professionalism and basic courtesy from the staff was the most disappointing part. The hotel could be decent with some serious improvements in staff training and customer service, but as it stands, I would not recommend it to...

My partner and I (from Ontario) have spent the past week driving across Canada to be with my brother in Kamloops, BC while he goes through cancer treatments. After an extremely long 14-hour driving day, we decided to book a room at the Raddison in Winnipeg.

While there were some minor concerns with the property, we were just grateful to have a comfortable and clean room to stay in. However, an interaction that we witnessed in the lobby merited the review that I left and my subsequent message to you both.

Around 10pm or so, my partner and I came down to the lobby to check out the snacks available to guests. When we exited the elevators, we immediately heard a woman (the front desk staff) loudly proclaim to two men standing near her (security guards, we assume hired by the hotel to support fire evacuees staying on designated floors) that their wives should be giving them massages, insinuating that she was going to be giving them sexual favours.

As we turned the corner from the elevators into the lobby, the front desk agent stopped abruptly, then almost immediately continued to engage in sexually flirtatious behaviour, which was evidently reciprocated by the two security guards. None of the staff acknowledged us, nor changed their behaviour to that of a professional employee of a hotel that we were paying hundreds of dollars to stay at.

We immediately left the lobby without buying anything and went straight back to our room. The interaction made us extremely and visibly uncomfortable. I imagine that your staff either 1) didn’t care about their behaviour in front of guests, 2) assumed that we were part of the evacuee cohort and were not a paying guest that deserved her respect or attention, or 3) both of the above.

I respect that people engage in flirtatious and sexual behaviours, and that it is characteristic of human nature. I do, however, take issue with the specifics of the situation I have explained. Both my partner and I have worked in customer service roles and would never dream of behaving as your employee did in a workplace, let alone so overtly and in front of guests.

Again, we paid hundreds of dollars to stay at a hotel that was supposed to be safe, comfortable, and professional - particularly given my brothers medical situation. We left the next morning feeling that none of those elements of care had been met.

I’d appreciate the opportunity to speak...

When I arrived at the hotel I was greeted outside to a homeless person. After checking in my reservation that was supposed to include breakfast the front desk attendant told me it did not (this may have been an issue with our booking system but I find it odd it would have included it if this was not the case). After I settled into the room I was hoping to draw myself a bath and take advantage of the soaker tub (as I had just driven 6+ hours) only to find that the plug did not close properly and this was not an option. I had a terrible sleep as I was awoke to the furnace clicking on which seemed like every 20 minutes. The next night when I arrived back to the hotel the room had been cleaned nicely by the maid service (one of the few highlights so I though it worth mentioning) but later on that evening after I had gone to bed approximately 11 pm there was all sorts of noise and banging around in the hallway, it came from a couple doors down which were what looked like people that were staying there for more then just a night or two. When I left and checked out the attendant didn't even bother to ask how my stay was and as I stay in many hotels throughout the year this is something that I find most front desk staff make it a point to ask in order to correct any issues then and there. As this was not the case I did not bother to offer anything up myself. I had stayed at this hotel a while back and the hotel was much better from what I remember, after the experience I had this time I don't know if I will be staying again.
Another highlight I have to mention was the service I received in the restaurant when I did go for breakfast and when I went for a bite to eat before it closed. The staff were exceptional both occasions and should be commended, I wish I would have got the gentleman's name that served us on the Tuesday night as he should...