It is my family's last night staying at the Fairmont, Beijing. It has been a truly exceptional experience. Despite these difficult times in the world, the staff have been outstanding and without fault. From the moment we checked in, we were made to feel very welcome and received the treatment you would expect from a Fairmont hotel. The facilities are clean, modern and the overall environment is elegant and sophisticated. The hotel also display artifacts dating back to the Neolithic period which is amazing to view, and really gives you a sense of how the hotel take pride in their Chinese heritage. Erik, the manager on the concierge team was very informative regarding the historical areas, and provided expert knowledge of specific locations, as well as giving advice on where to find the best Peking duck. Thank you Erik!

Our room was spacious and cleaned to a high standard daily. For my wife and I, the quality of the food and service was the highlight of our stay. George Ma, the Assistant Director of Food and Beverage, is a credit to the hotel. He has gone above and beyond to make sure that we had the best experience possible, and regularly checked-in with us during breakfast and dinner times, and no request was too big for George. He was highly professional, kind and courteous throughout our stay. Thank you from the bottom of our hearts, George. Also, the quality of the food cooked by chef Litto was outstanding, worthy of any Michelin star restaurant. Modern takes on classic international cuisine, as well as Asian inspired dishes, served at 'The Cut' and 'Luna 8' hotel restaurants. Thank you Litto for an amazing culinary experience. Lastly, a special thanks to Ellen and Gloria from the waiting staff team for their highly attentive and professional service, going out of their regular duties to make sure that we were catered for during our restaurant experiences. Ellen and Gloria, are an asset to the hotel, thank you so much for your hospitality.

We will be very sad to leave Beijing tomorrow, and to check-out of the Fairmont. On landing in Beijing, we felt so much warmth from the Beijing people. So kind and helpful. It is true what they say, you always feel the warmth in the North! We will certainly be coming back to Beijing in the near future and staying at the Fairmont. Great hotel, and even greater staff. We will miss you!

Love from the Tollitt family :)