Overall, the stay was not bad. Considering it is a hotel with history, it might not compare to top tier newly built hotels, but I still did enjoy my stay for the most part. I felt that the ventilation in the hallways could definitely be better, it was rather stuffy when I walked down the hallway everyday. The check out/check in line also took way too long (over 30 mins with only 4 people in front); there was definitely a shortage of hands. The worse part of my stay was at the end after I checked out. After checking out, I did luggage storage since I had my flight later in the day. When I came back to retrieve my luggage, there was a male security(?)/concierge(?) who came up to us when we had to fix our luggage last minute in the lobby saying that we were not allowed to do so, and that we “need to go somewhere else” to do stuff like that. Um EXCUSE ME? I paid for my stay and OK sure maybe it is not the best to fix my luggage in the lobby, but you don’t tell me to leave just because I am fixing my luggage and making you look bad, INSTEAD you should offer me a place to fix my luggage if you believe it is not proper for me to fix luggage in the lobby. Am I suppose to fix my luggage on the streets or on the subway? You tell me. Since I already checked out, I don’t have any room to go back into and for a concierge to kick a customer out just because I needed to fix my luggage is rude and disrespectful in my opinion. I have stayed at many hotels before, but service-wise, xinqiao is by far the worse. There are lots of foreigners staying at this hotel and they get great service. I am also a foreigner, but not foreign looking. Therefore I wonder, would I have been treated like this and get kicked out if I did not look Chinese and did not speak fluent Chinese?