Disappointing after sales service. I bought some model supplies for my son and asked a sales person to help. He was very helpful but I some of the items he selected were the wrongs ones. We tried to go there the next day to get them exchanged for goods of equal value or pay extra if we bought more. But they refused as their sales policy is only for defective items and you had to go to the same shop even though they have multiple branches in HK…

This is why HK retail is declining as it’s so hostile to customers. Why would you buy items which are expensive and can be bought cheaper elsewhere when you have policies like this? We weren’t even asking for cash back just to substitute them for something he would use?