Metropark Hotel Mongkok — Hotel in Hong Kong

I checked it earlier and informed that there will be a second guess check in at a later time The female receptionist is at duty checked me in or booked my room so I can deposit my suitcase while waiting for the time to claim my room, tell me that no additional information is required. My second guest just needs to provide his passport details and the room number when he checks in. However, when my guest came to register himself, the male receptionist on duty insisted that I have to bring my passport down from my room in order to validate my identity for him to get my guest registered to the room I was resting my injury from a fall. I had earlier day. Ridiculous irony is about male receptionist making my guest call me instead of him calling me through the room phone And so, he made my guest waited in the lobby until they finally pick up my call using my room phone after constantly trying 15 minutes The call was picked up by female receptionist asked for my passport details to do the clearance and got my guest checked

Room is all good spacious a lot of storage space as well if you can’t keep your things outside on the ground I booked the Twin and I got a upgrade to a double bed NOTE: no toiletries will be provided, as per photo

HUGE fallback is about the Wi-Fi CONNECTIVITY - you will notice from a few screenshots I provided the network just kept scrolling or decline and went back to the list of available networks to choose from Also you can see that they use ONE Wi-Fi network with ONE standard password to support the entire building I had issues after I settle down in the room before I went out for dinner came back for rest - regardless it was a tablet and android phone or iPhone Contacted repeatedly for four hours between 9:30 pm to 1:30 am the reception and operator because they did not call back to follow up on the issue as they claimed they would Eventually, the reception told me that the IT guy did 2 network resets and if it doesn’t work then is out of his experience and capacity to improve I’m just curious out of many times that I called them throughout the FOUR HOURS the IT guy reset the network TWICE and did not come up to take a look on the network connectivity coverage themselves as they claim they might So pretty much is a waiting game between my patience and them sweeping things under the carpet Through the entire first day since I checked in, I’ve been using my own mobile data which is not Wallet friendly for a traveller - especially I’m on the four nights stay here. The male receptionist offered to switch rooms for me because every room has some fix seizure network plugged on and the one that I’m thinking might be faulty I have to switch rooms in order for them to investigate and I told them it’s wee hours at night. I’m preparing for rest. I wouldn’t wanna shift myself at the point of time and he said will ensure that the replacement room has decent connectivity the following day for me to switch - we shall see if they did

We use the safe to store our valuables before we left for dinner and we came back. The safe was not able to open. We asked for help and the person came up to try on his own with Master keys and it didn’t work Eventually, they had to call another colleague for the physical hardware master key to unlock the safe And that first person who came up indicated that we forgot our password on his service sheet , which was not possible we just said our regular password for the trip and this is not our first hotel stay in Hong Kong within this trip Hence, I will not recommend using the safe

The amenities in general is positive, however the follow-up service customer experience has not been ideal or satisfactory (like a 3 out of five star) Pretty much I will say physical room is a positive upside, but the customer experience on service follow-up & tech capabilities has greatly pulled the...

I am never saw a hotel like this one. Thanks for all staff in this hotel. Their service is better than a lot of 5-6 starts hotel! They are not serve you only. They care about you from the deep of their heart. I can see their staff not work for money only. They all work for their customer. As a business man like me, I have to learn from their management. They create their working culture successfully. This is very important for business.

I am not an easy customer, I know. However, I am very happy with their service or I should say I am very happy with their management team. Whatever I am complain. They fixed it. They follow the case and feedback to me. Make sure everything is all right. Sometime, they do more they should do.

For example, last week is my (Chinese) birthday and I found the lamp in front of my room is broken in 4:00am. Yes in the morning 4:00am! I am doing IT. I work overnight all the time. I ring room service and ask them to fix it. You know, it is very bad sign for me in Chinese birthday. The staff say they will fix it in the next morning and I am start angry and talk to their manger. Actually, I just want to complain! Who will fix the lamp in your front door (not inside the room) for you at 4:00am! Believe or not, they send their technician and fix the lamp in 30mins and send me a birthday cake at the dinner time as well.

I am also thanks Mr. Peter Tam give me a dumbbells as well. Due to covid-19, they close their gym room. One day, I talk to Peter about the covid-19. I say, The Government allow the gym room reopen again. When you will open your hotel gym room? He say they want to keep high stand protective measures so there are no time table for reopen gym room yet. Finally, he ask 2 manger send me 2 x 10Kg dumbbells as my request. 2 manager, each manger carry one! （They should do more exercise ^^ ). The point is not he give me 2 dumbbells. The point is after couple of days, the covid-19 virus spread in other public gym room again. Thanks Peter making right decision. Otherwise, it may happen here.

You know, every people is suffering in covid-19 now. Every hotel business in Hong Kong is turning down as a World everywhere. But, I can see "Never give up" from their eye. They sterilize the elevator every hour or as need. Check body temperature in all entrance. Every floor will sterilize everyday and every staff wear mask of course. For the room service staff wear protective clothing and glasses all the time.

By the law in Hong Kong for covid-19. No more than 4 people seat in a same table at the same time. However, in their staff canteen is allow one people per table at the same time only! They check their changing room every hour as well! How serious they are? That is why I keep living here. I feel very safe.

Again, I have to thanks room service staff Ms. Cherry and her manager. They make my room very clear and warm. Thanks you.

I believe I will keep live here until I can go back...

When my friend and I visited Hong Kong we stood at the Metropark Hotel Mongkok. The impression of the building itself was good – fairly modern and close to the public transit (MRT). However, the impression of the management was not so great upon arrival and throughout the stay: Despite there were often not so many people and several staff was present behind the counter, often we had to wait quite a while to be served. We realized that even the staff did not care about the designated positions at the reception desk. Also, the room was not great. The AC was blowing directly to the beds and it was not possible to adjust it sufficiently. And the room was facing directly to a busy main street (like a highway). The result was that even during the night and, despite living at the 20th floor, the noise level was so high that even my friend (who has usually a robust sleep) was not able to sleep well there. The breakfast buffet at the hotel was also quite disappointing: some of the items appeared not to be fresh and were almost cold. Baked items also did not taste as fresh as they supposed to. For the price paid I have expected much more on quantity and quality. In general, this hotel is not bad. Just do not expect high quality in service. The advantage of that place is the close proximity to public transit and to the major...