Harmay — Attraction in Shanghai

Absolutely Horrendous Experience – Rude Staff & No Tax Refund If you’re a tourist shopping in Shanghai, avoid HARMAY like the plague.

I walked in expecting a premium shopping experience. What I got instead? Rude, unhelpful staff who made it very clear they couldn't care less about customer service. Spent over 1,000 yuan and asked for the TRAF (tax refund form) – a basic right for international shoppers. The response? A bunch of lazy excuses: "Manager isn't here," "We can't do it now," and "Sorry, we don’t know how." No attempt to help. No escalation. No solution. Just blank stares and dismissive shrugs.

If you're running a business that caters to international clientele, maybe train your staff to handle actual requests instead of acting like you're doing customers a favor by acknowledging them.

HARMAY might have the aesthetic, but behind the pretty shelves is a seriously broken experience. Never going back – and will gladly tell every traveler I meet to shop literally...

HARMAY is a warehouse style new retail brand. The original predecessor was an online cosmetics shop, and employees went back and forth between various shelves and operation desks, repeating operations such as sorting, and packing. Later, HARMAY pioneered the warehouse culture offline, and now it looks like a store.

HARMAY want to provide a comfortable, clean and quiet environment so that our customers can meet everything, about beauty, and a good life without...

Good range of sample products, just sign up for member to get member price. For foreigners that is looking for tax refund, they only do refund at certain hours like 2 to 5pm. Cashier asked me to go back 12pm the next day for tax refund, but staff attempted to do so for 15mins, and unable to get it done. Tax refund seems lika a hoax. That's a bad...