At check in, I asked to make sure we got rooms on the same floor, as we had two rooms: one for me and my wife and one for my daughter. Any good hotel would automatically put reservations with multiple rooms on the same floor. They said they didn't have any, but that they could give us one of the rooms as a twin room with two double beds. My wife and I decided to just keep the original reservation with two rooms each with king beds. After another 10-15 minutes of her fiddling around, the lady at check in says okay I have your rooms on the same floor. Great! One is with a King and the other is a twin room. NOT GREAT! After already waiting for 30 minutes to check in (no line for check in), we just said, "screw it" and went with the twin room with two double beds. The beds were not double beds. They were twin beds. The lack of the lady's ability to communicate in English was dreadful.

We decided to stay in one night and have drinks and something to eat in the Lobby Lounge. A huge waste of time and money. Way overpriced for horrible food. We waited more than 40 minutes for our food. The fries were completely cold, my chicken was lukewarm (decent flavor though), my wife's chicken was bland, and my daughter's pasta was bland. They said it would take 20 minutes to replace the fries. I told them to remove them from our bill and to send the manager over. The manager just reiterates the 20 minutes. Twenty minutes for fries is beyond ludicrous. They removed them from the bill and brought a dessert as an "apology", which turned out to be a slap in the face as it was a durian fruit dessert. I had to go back to the room to brush my teeth to get the disgusting flavor out of my mouth.

At check out the lady asked if my stay was good. I told her "no" and she responded "great to hear, thank you".

The level of English spoken by the staff is not appropriate for an international class hotel. Most of the time they stare back at you with blank faces when asking questions and they either go find someone to speak English with you or you must use Google translate.

The rooms have a dated feel to them, but the common areas of the hotel are very nice.

To me the only standout part of the hotel was the Health Club. They have a gym, jacuzzies, a Turkish sauna, a Finnish Sauna, and the pool.

If going to Shanghai as a tourist, I would never recommend anyone to stay in Pudong. Everyone said to stay there, but there is nothing to do there other than shopping. You're better off staying in the Puxi area of Shanghai.