I made a booking for Shanghai Marriott Marquis City Centre Hotel via the Marriott app in Sept 2024. I was surprised that Marriott did not charge my credit card immediately as per the norm with other hotels. I was worried that whether I had booked my room successfully. ||I was pleasantly surprised to receive a welcome email from the hotel 2 days before my arrival. The email asked for my flight details and any special request that I may have. I replied that I have an early morning arrival flight and would appreciate it if they could arrange for an early check-in. The hotel replied almost immediately that they would try their best to accommodate to my request.||On 10th Nov 2024, my husband and I arrived in Shanghai at 6.30am. We arrived at the hotel at 9am after taking the metro. We were promptly served by a friendly , patient and pleasant young man at the front desk. The paperwork was promptly done and he was happy to inform us that our room would be ready in an hours time. He even suggested that we take a 5 minutes stroll to Huanghe Road to see what we would like to eat for breakfast. After our meal, we went back and was promptly handed our room keys as earlier promised. ||We proceeded to our room. The room was clean, spacious and offers a good view of the city. All the electrical items were working perfectly. Housewarming was also very prompt with their service. We informed them that we needed more bottled water as we drink a lot of water. They quickly bring us 6 additional bottles of water. Additionally we need not call them to give us more bottled water. The housekeeping staff automatically provided more bottled water everyday throughout our stay without us even calling them anymore. Kudos to the housekeeping team for being meticulous and the ability to anticipate pur needs.||Excellent was prevalent throughout the whole hotel. Check out was a breeze and the check out staff even print out our hotel bill for us without us requesting for it. After that he advised us on the options to travel to the airport to help us make an informed choice. We ask the concierge to help us book a cab to the airport. The service staff helped us with our luggage and wish us a safe trip home.||The excellent location makes this hotel an ideal place to stay, especially for the proximity to eateries , restaurants, shopping district and tourist attractions. It is easily accessible via the metro People's Square station exit 5, 6 or 7 ( with escallators). Exit 19 is nearest, but you need to carry your luggage up a flight of stairs. ||However, what is most is the excellent customer service prevalent throughout the hotel. Thank you for making our stay wonderful and memorable.