Helitours Colombia — Attraction in Guatapé

Helicopter Ride Review

I recently took a helicopter ride that I had high hopes for, but overall, my experience was just okay. While the views were undeniably beautiful and offered a unique perspective of the landscape, the ride itself left much to be desired.

First off, the cost was quite steep for only seven minutes in the air. When you’re paying a premium price, you expect a bit more in terms of experience. To add to that, there were several other parties on board, which diluted the experience. It felt more like a crowded sightseeing tour than an exclusive adventure.

The flight was incredibly fast, which made it hard to fully appreciate the scenery. There was no opportunity to pause and take in the sights; instead, it felt rushed, almost as if we were racing through the sky. If you want to capture the beauty of the surroundings, you have to keep your camera rolling, but with such a short duration, it’s challenging to get any meaningful footage.

In summary, while the helicopter ride offered stunning views, the combination of high cost, brief duration, and lack of a more intimate experience made it less enjoyable than I had hoped. If you're looking for a thrilling experience, you might want to consider other options that provide more value...

As part of our travel itinerary, we had planned a tour to Guatapé, which included climbing the Piedra del Peñol and a helicopter flight over the area. Unfortunately, the experience fell far short of our expectations and ended up being quite disappointing.

From the beginning, we were offered a price that was later increased once we arrived at the location, without a clear explanation. During the helicopter portion of the tour, we learned—only at the last moment—that not all passengers have a view of the Piedra del Peñol. Visibility depends entirely on where you're seated in the helicopter, a detail that was not communicated to us beforehand.

In my case, due to my assigned seat and the restrictions on movement (understandably due to safety and seatbelt constraints), I was unable to see the rock formation at all—essentially paying for an experience I did not receive.

I reached out to the staff to express my concern and request a refund or alternative solution, but received no support. Additionally, after voicing my dissatisfaction on social media, I was blocked and my comments were deleted, which I believe reflects poorly on their approach to customer service.

It’s important for tour operators to disclose that only some passengers will have a clear view during the flight, so customers can make an informed decision before booking. Dentro del itinerario de nuestro viaje, teníamos programado un tour a Guatapé, el cual incluía la subida a la Piedra del Peñol y una experiencia en helicóptero para sobrevolarla. Lamentablemente, la experiencia no cumplió con nuestras expectativas y terminó siendo decepcionante.

Desde el inicio, se nos ofreció un precio que fue modificado una vez llegamos al lugar, sin una explicación clara. Posteriormente, al momento del vuelo, descubrimos que no todos los pasajeros tienen visibilidad de la piedra durante el recorrido aéreo, ya que esto depende de la ubicación dentro del helicóptero. Esta información no fue comunicada previamente.

En mi caso, debido a la posición asignada y las restricciones de movimiento dentro de la aeronave (por motivos de seguridad y el cinturón de seguridad), no pude ver la piedra en absoluto, lo que significó que pagué por una experiencia incompleta.

Intenté comunicar mi inconformidad con el personal para solicitar un reembolso o al menos una solución, pero no recibí ninguna colaboración. Además, al expresar mi molestia a través de redes sociales, fui bloqueado y mis comentarios fueron eliminados, lo cual considero una mala práctica en cuanto a servicio al cliente.

Creo que sería importante que este tipo de detalles —como la visibilidad limitada desde ciertos asientos— se informen de forma clara antes de contratar el servicio, para que los clientes puedan tomar una...

If you want to experience terrible customer service and ruin your day in Guatape, then definitely go ahead and try to book a tour with them. They will try to rip you off in every way possible. All they care about it charging you the highest price. They confirmed that they have space for a shared tour for 2 people, so I rented a car to drive there from Medellin and suddenly they told me they don't have availability unless I take a private helicopter for triple the price. I explained my situation and that I'm already on the way, and they didn't make an exception for a 6...