From check-in to check out, the reception employees were not very welcoming and/or even organized. We waited an hour past check in time because apparently they were fixing some lightbulbs that were not working in the room. This resort is completely disgusting!!! Walls are filthy and towels in the room are filthy and really rough on the skin. The most nastiest were the bed bugs on our bed. We were forced to sleep with mosquitoes every single night. Water bugs were in our room on a daily basis and bed sheets were dirty when we got to the room. Apparently, they are short staffed and the worker that cleans the room told us that she is working three complexes which are over 18 rooms. We were constantly harassed by workers to purchase items on the beach and on the hotel lobby. The food was plain disgusting!!!!! Bananas were rotten, bread were rotten. The friends I traveled with were ill for the days we were there due to the food. Lastly, we were robbed by the manager. Workers charged bottles of wine to our rooms when we never consumed any alcohol. The manager, short, husky chubby guy forced us to pay him $26 USD for drinks that we never consumed. They forged my signature claiming that I singed for the bill when apparently my signature was completely different from my legal documents. The manager refused to compare my signature with my legal documents and called security. After being forced to pay $26 dollars, he placed the money inside his pocket and walked away. This is truly a disgrace to the Dominican people. The level of integrity and lack of proper customer service in this resort is simply outrageous!! I highly recommended you not to stay in this disgusting place. Do yourself a favor and treat yourself to a...
Read moreOverall decent resort, solid choice for the family vacation.
Pros: -Beach feels a bit more private, with very little vendors/traffic outside of the resort. -Food has good variety. Appreciated finger food service in food trucks all day. -Animation - lots of activities for kids and adults throughout the day -Good service pretty much everywhere throughout the hotel. Although a bit slow pace as for someone who is used to North American standards -Great vegetation and birds - there are turtles, peacocks, ducks, and other birds roaming around on the territory -Two kids pools with slides and fountains, plus evening mini disco and all-day kids club. -Mangrove park on the territory is pretty cool to walk through -Numerous bars and cafes throughout the hotel area
Cons: -Menu is pretty much the same every day -All inclusive restaurants are hit or miss Music, mostly Spanish, could do English for a change -Not in their control, but visious mosquitos (probably because of mangrove park). Take the spray! -Stinky reception area -The territory of the hotel is huge, and they have a train to go to the reception/main buffet from villas located closer to the beach. The trains are usually full during peak times and are not very frequent. We ended up walking for ~10 mins one way, which we didn't mind. We were also closer to the middle of the resort. Those staying further by the beach would take longer to walk. -Peacocks roaming around could be loud early...
Read moreWe past in lopesan Costa bavaro my best vacation. Hoaahh for me is very great and nice. The hotel so beautiful V service is very different. But it's my second time in the Dominican rep. But it's my first in lopesan. This hotel is so cute pool. The restaurant and home. the Love the The yoga in the pool, the spinning class, jumping power is very good with Jansen and kenshy .. The entertainment team is very great full the names is Francisco chocolate Coco big mama by boy. Kiss 3 you my beautiful hotel...
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