InterContinental Bordeaux - Le Grand Hotel by IHG
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We stayed here two nights in May. Whilst the location is excellent and the views of the Opera are very good the problem with this hotel is that the owner needs to spend money on it to modernise it. It looks as if it was last modernised 30/40 years ago and it shows in the decoration, furniture, public areas and bedrooms. Even the fake orange trees are reminiscent of 40 years ago. It is living on its past glory. A hotel like this with a 2 star Michelin restaurant sounds as if it could be run by Luxury Collection/Ritz Carlton, Park Hyatt, Four Seasons or even Mandarin. Intercontinental is a good four star group but not operating at that luxury level. Furthermore the bath shower combination in our Opera Facing room is SO old fashioned and not only does the shower leak but the plumbing means the hand shower goes from hot to cold and hot on a regular basis. When we asked if a room with a separate shower was available and despite being both IHG Platinum Ambassador and having booked through Virtuoso the Reception Team wanted to charge €100 for a room with a shower as you are not allowed a double upgrade. Who says so especially for a customer with high loyalty status? Interestingly our friends in the same room category as us were upgraded to an Opera view junior suite despite that being a three or four level upgrade. Bonkers, The pictures show a piece of wood stuck behind the bed; the television being badly hung so you see all the cable sockets; water overflow on the bath after a shower; the bedroom furniture which looks tired; the bed which was lumpy and very thin pillows which have seen better days etc. If your standard is four star hotels you might be satisfied and give this place five stars; if you are used to luxury hotels this place is a major disappointment. Generally staff are well trained although there were service lapses in the bar and the poor sole breakfast chef was rushed off his feet. When does a hotel group operating a premier property give an ultimatum to the owner to invest or they walk? I’ve seen it with other operators in the past. When does a restaurant chain like Gordon Ramsey decide to move location because the quality of the venue doesn’t fit with his luxury brand? Both interesting questions. There are other luxury hotels in Bordeaux like the Mondrian which is very good but isn’t as well located. My recommendation is don’t stay here until it’s improved and renovated.
Nigel
00
One of the worst hotels I've ever stayed in. Please do not believe those 5/5 reviews in here, they are most certainly fake! Hotels offer free rooms to bloggers who then in returm write amazing reviews for the hotel (I happened to know one such person). The staff speaks very poor English and are not attentive. They are loud and they behave as if they own the place and they are giving you orders as opposed to serving you (the lack of training is evident everywhere). The rooms are outdated and the whole hotel have a distinct smell of an old building. The breakfast which costs 38Euro per person is what you would expect in a cheap hotel (ham, cheese and eggs). Water was dripping from the ceiling where they were making omelettes. The room where breakfast is served smells a lot and there were big flies everywhere. The max this hotel should be charging is 150Euro and this is just because of the location. Definately it is not worth 500Euro/night that we paid. Please save your hard earned money and don't be a victim of this scam. I had high regard for intercontinental but this run down and utterly neglected place changed my perception. The city is magical but the hotel ruined my holiday.
Chris Dimou
00
Absolutely LOVED this hotel, the people and the location. We booked this hotel for four nights and when I checked in, I was given the opportunity to upgrade my room to one on the top floor that was on the corner and had THREE balconies! I took it and was so pleased with the view to see sunrises and sunsets! The room itself was very comfortable. The bed was great, temperature was cool like I prefer, great bathroom products and very clean. The people were all the best which turned this stay into such an experience! They were so friendly and helpful, remembering my name and offering great suggestions! You must get the breakfast- SUCH a huge selection with high quality foods!! And beautiful view! The location was the best too- so walkable everywhere. This is the only place we will stay when we come back to Bordeaux!
Kim Epple
00
Nearby Attractions Of InterContinental Bordeaux - Le Grand Hotel by IHG
Place de la Bourse
Miroir d'eau
El Espejo de Agua
Cathédrale Saint-André de Bordeaux
Jardin Public
Jardin Public
Monument aux Girondins
National Opera of Bordeaux
Porte de Bourgogne
Grosse Cloche

Place de la Bourse
4.6
(7.3K)
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Miroir d'eau
4.5
(6.3K)
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El Espejo de Agua
4.5
(5.8K)
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Cathédrale Saint-André de Bordeaux
4.6
(5.7K)
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Nearby Restaurants Of InterContinental Bordeaux - Le Grand Hotel by IHG
Palatino
Le Quatrième Mur
L'Entrecôte
Brasserie Bordelaise
Tigermilk Bordeaux
French House
Fufu Ramen
Monzù Grands Hommes
Matsuri Bordeaux
Nom d'Une Crêpe

Palatino
4.9
(7.2K)
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Le Quatrième Mur
4.4
(3.3K)
$$
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L'Entrecôte
4.4
(3.1K)
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Brasserie Bordelaise
4.2
(2.2K)
$$
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Basic Info
Address
2 Pl. de la Comédie, 33000 Bordeaux, France
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Phone
+33 5 57 30 44 44
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Website
ihg.com
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Overview
4.5
(1.2K reviews)
Ratings & Description
attractions: Place de la Bourse, Miroir d'eau, El Espejo de Agua, Cathédrale Saint-André de Bordeaux, Jardin Public, Jardin Public, Monument aux Girondins, National Opera of Bordeaux, Porte de Bourgogne, Grosse Cloche, restaurants: Palatino, Le Quatrième Mur, L'Entrecôte, Brasserie Bordelaise, Tigermilk Bordeaux, French House, Fufu Ramen, Monzù Grands Hommes, Matsuri Bordeaux, Nom d'Une Crêpe

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