LEBEN’S SPA — Attraction in Batam City

Horrible masseuse, yet constant hustling to get tips. Visit only if you would like an anxiety-causing and shorter massage than you paid for!

Had chosen this spa after seeing other reviews, but regretted it. Booked a 90min aromatherapy massage, and after 60min including head massage, the masseuse asked me to sit up on the bed and proceeded to do 15min of awkward rotations between tying my hair up, doing a shoulder massage, undoing hair again to do the head - all whilst asking for tips and repeating "10 dollar, 10 dollar".

Was changed and back downstairs at 80min (and she asked for tips again, which I had alrdy intended to give and had left it upstairs on the bed), and proceeded to feedback to reception about the timing, where they then called her down and she lied about starting at a time 10min early. Impossible as I was with 3 other friends and we started together at 6pm. Receptionist then ushered me to the armchairs for a shoulder massage for 'free', despite it being the time I paid for. Masseuse then massaged another few min, stopping sharp at the 90min mark.

Overall, an upsetting...

Ambience was nice, good smells and music, really clean place. Massage was less than average, not firm and they didnt pay attention to knots. But what i felt was really unacceptable was that the massage therapists were unprofessional. Constantly chatting loudly to each other throughout the session, laughing at our inability to understand their instructions, and they were burping throughout - maybe tolerable but definitely killed the vibes. At one point, my massage therapist had to leave to get more massage oil and left me uncovered and exposed on the table face down without even closing the curtain on her way out - really inexcusable and completely uncomfortable for me. No attention to client’s privacy and modesty at all. They arent cheap by local standards and quality of service is...

The massage therapist was unprofessional, constantly chatting loudly, burping loudly especially when she is massaging my head and is right in front of my face and they did not cover my eyes from the light so i had to just stare into the light or close but still see the light however, my friends got a cover for their eyes. Head massage was just a attempt to make you drop hair and leg massage is just trying to go around any bone like your ankle bone and it does not...