PAL COFFEE & RESTAURANT — Restaurant in Batam City

We were guests of Ando Hotel and we saw that the restaurant was offering 10% off for hotel guests so we decided to give it a try during our stay. Food was good but the waiter and waitress speaks limited English.

We told the waitress that we were staying at the hotel when ordering. However during payment at the cashiers the discount wasn’t apply and we didn’t notice.

After we left I checked the bill and realised that the 10% discount wasn’t given and I went back to the restaurant to ask for the refund. However the waiter told us that it’s not possible, reason was we didn’t flash the card to them, we already told them that we are hotel guest and our room card was also left on the table all the time. They didn’t ask for anything during payment which I think it should be the SOP!

We also check with the hotel reception and the receptionist push it back to the restaurant and say the same. And told us they will feedback to the management.

I wouldn’t recommend eating at...

I had an amazing dining experience at Pal Café and Restaurant! Their Pal Signature Breakfast was absolutely delicious—perfectly prepared, flavorful, and satisfying. The quality of the ingredients and presentation really stood out. The ambiance was another highlight. The cozy vibes made it a perfect spot to relax and enjoy a great meal. Whether you're looking for a quiet place to unwind or a comfortable setting to catch up with friends, this café is a wonderful choice. The service was also top-notch! The staff was warm, welcoming, and attentive, ensuring a great overall experience. I highly recommend Pal Café and Restaurant to anyone looking for excellent food and a cozy atmosphere. I'll definitely be...

Tried the Boonsik Set, Truffle Cream Pasta, Chicken Bibimbap, Tteokbokki, and Kimchi Pancake. Top picks: the pasta, tteokbokki, and pancake!

Boonsik Set is fun combination (tteokbokki + fritters + fish cake soup), but the snacks and soup were just okay—tteokbokki’s the highlight! The sauce and the tteok are pretty good as I would say in Batam. Pasta was surprisingly good! It was rich and creamy! Sadly, Bimbimbap lacked that bold Korean flavor but I think it has been modified to more closer Indonesian twist and I would say friendly to eat by lots of people! Lastly, the kimchi pancake was crispy and delicious, especially with the sauce.

Bonus: They have a great view! Would...