Renuin Restaurant Nagoya Hill — Restaurant in Batam City

We went there for lunch on a Sunday. We ordered some food which was still fine. Until we realised that the crab that we ordered was not placed. My father went to question the guy at the counter and wanted to place the order of crab. He got scolded and the guy said that it was not his problem. It is not even our fault that the waiter didn't place the order. We placed to order of crab and waited for a grand total of 30 minutes for the crab and yet it still didn't come. When we went to check on the crab, we were told that we only needed to wait 1 minute. We waited and the crab came out. We cut open the crab only to find that it was raw. We got the crab refunded by the staff The customer service there is horrible. Will never...

From start to finish, this dining experience was an absolute disaster. The food was a tasteless joke – the Sop Buntut and Sup Iga were barely more flavorful than water, and served at an insulting temperature. The dessert arrived before the main course, despite explicit instructions to the waiter. And the constant parade of wrong orders was the cherry on top of this culinary catastrophe. To add insult to injury, we found a disgusting piece of wood in the Tempe.

If the food wasn't bad enough, the service was even worse. The store manager's public humiliation of a staff member was not only unprofessional but downright disrespectful to the customers present. Slamming a chair and berating an employee over a minor...

The dining experience was quite disappointing. The quality of the food fell short of expectations, and the service was lacking. They appeared to be confusion among the staff regarding our reservation; despite initially requesting a table for 9, we were seated only to find that our table had been reassigned to another party of 7 who arrived around the same time. Additionally, the quil eggs was served ice cold, and the prawns had an unpleasant odor. Told them about it, but they ignored. Waited an hour for the food to arrive, we had to cancelled, but suddenly able to bring the food out in cold dishes. Not...