My friend and I stayed in the Devlin on Thursday August 11th. We enjoyed a lovely meal in Layla’s and a drink in the bar before heading up to bed at around 23:00.

At approx 23:20, were about to get into bed when the hotel phone rang. We looked at each other in confusion before I answered the phone. It was the receptionist advising us that there had been a noise complaint made against us. Initially I thought it was a prank because we were barely speaking above a whisper. I asked if perhaps they had reported the wrong room. He said no, it was definitely our room and asked us to turn off the television. I told him the TV wasn’t switched on (at any stage of our stay might I add) but apologised anyway and hung up the phone.

We were asleep before 00:00. At 00:45, the phone rang again, abruptly waking us from our sleep. My friend answered the phone. This time, the receptionist said there had been another noise complaint, it was unacceptable and if it happened again, we would be removed from the hotel. To say we were shocked is an understatement. My friend explained that we had been asleep for the past hour in a silent room and that he had woken us up. He replied saying that a staff member had been up to our floor and heard noise coming from our room. We literally did not know what to say.

The most startling part came next when the receptionist said he was going to walk up and wait outside our room. We are two young girls in our twenties and as you can imagine, this was quite unnerving for us. I found it hard to go back to sleep.

This incident spoiled what would have otherwise been a lovely stay. The staff members we encountered prior to this were friendly and professional, including the gentleman we complained to at checkout. At checkout, we were told the lady who made the complaint had also made several others during her stay. If this was the case, the hotel should not have questioned the integrity of my friend and I over a guest who clearly was looking for anything to complain about. The male receptionist on duty on the night of 11/08/22 needs to be disciplined for threatening to stand outside the room of two young girls in the middle of the night.