Bunsen Ranelagh — Restaurant in Dublin

Bunsen is one of my favourite burgers in city and Dublin Area. But you need to work on your customer service. I wont use it anymore. We ordered at 4.20 pm on Saturday4th of September thru deliveroo system. Food was delivered but we didnt got it so someone has free dinner ( I hope so u like it, karma will find you). No one call us or text us. Straight away we call to Bunsen when she said that she cant do anything so we contacted Deliveroo where we ordered new food with no charge, still I think they should at least give us a credit. Second ordered at 5.15pm. It was 6pm and on internet was showing that food is preparing and everytimes I load it again it moved again for another 5, 10 min. You guys made mystake so food should be here within 20 min. I directly called to Bunsen same girl picked up phone, first told me she doesnt understand me so I start again, second she told me she doesnt know what I am talking about. So my partner needed to explain her one more time everything. She said that the food is preparing and they waiting for driver. On our internet deliveroo site was showing that driver is there and ready to go. My partner told her that he will be there within 5 min as we leave like 15 min from Bunsen. When he arrived obviously she said something else so Who is lying now?! She said food is not ready, and waiting for driver. It is 18.21 and we still dont have food or any info from Bunsen or Deliveroo.

Please Bunsen customer service, manager please communication is key for any workplace. Make sure all your staff is...

Unfortunately, we felt this newly opened branch missed out on the little details and these make all the difference in star quality. On indication from the website, Myself and husband didn't book ahead and didn't call ahead for collection) as their didn't seem to be the option!). When we arrived the place seemed very dark, little lighting and full but not many people sitting. We asked if there was a takeaway option which we were told there was but we'd have to wait 20 mins and there was no where to wait so we stood outside for 20 mins cause inside had minimal room for standing too. We arrived home with the food and cutting the long story short we had our first bite of the Burger we'd waited for which was OK. I ate mine as I was starving but my husband pointed out he wasn't feeling well which lead him to only eating have the Burger. We both felt the amount of greese in our burger wrappers was not healthy, that both of our meat in the bun fell apart and didn't look like much care had been put into appearance. The bag has the address of the bunsen in St Anne's Street, no indication was given as to which burger was cooked which way or which one had no mayo. This lead to me eating one I hadn't ordered! We agreed that the little details made a big impression and we wont be rushing...

Really wanted to like this place and have had highhopes for it.. but this is the third time I've been back in a couple of years and I'm not a fan. Bunsen is sometimes rated as the best burgers in Dublin by a few different sources, but difficult to see why, the menu is limited (although being printed on a business card is supposed to be cool). The burgers taste okay at best, and choosing how it should be cooked is a little strange with a minced burger, I've tried the chefs preferred option, I found this easy to pink and soggy. Tried medium well done and this was burnt all over with the edges gone hard and tried medium too but also found this overcooked. As for the sides the sweet potato and skinny fries are great.. milkshakes are also hit & miss, the chocolate is a little watery or weak and strawberry is far to sweet for me. The service was great though. Staff were very quick to get us sitting last time we went and when there was a delay in getting our drinks out to us the knocked it off the bill without asking which is why this place gets 3 stars instead of 2... If you want a good burger in Ranelagh theres a Wowburger at the end of the same street, and although the place looks a little less funky the food is...