I recently made a complaint to which I received no reply. On one occasion my 8months pregnant partner was made cry for making an honest mistake with a booking and 10 days later she was told she could not use the toilet as she wasn't a paying customer on the day by the same member of staff. . Having gone to leisureland since I was young I was shocked and disappointed to have gotten a phone call at work of my partner in tears as the member of staff was so rude and declined to let her reschedule or refund her(something we have previously had to do with no issue).

I understand we are in difficult times but to have my partner upset in tears twice in as many days by the same employee is a disgrace.

I have had friends and family employed here through the years and they've all been appalled.

I am deeply disappointed and my partner is still upset about the situation. We have plans to return and my partner is very anxious about attending.