They are very organised, having tours in Italian, English, French and Spanish. We had no idea how busy it would be on a weekend morning in January, but we were on a 40 minute English tour just 25 minutes later.
There are 12 kilometres of tunnels in the St Sebastian catacombs. They are over 3 levels: 3, 9 and 12 metres underground. In total there were 65,000 burials. The passages are cut into the soft volcanic tufa rock. The area was originally a tufa quarry. The Christian burials are from the 3rd and 4th centuries. There are three types: loculus (a narrow slit), arcisoleum (bigger and arch-shaped) and mausoleum (for families in a series of rooms). The bodies were wrapped in shrouds and covered with quicklime to speed decomposition. The entrance to a burial was covered with terracotta tiles or marble slab - depending on the person's wealth. After Saint Sebastian was martyred he allegedly appeared to a woman and asked that his remains be interred in the catacombs. That was done and in 340 a basilica built above the catacombs to his memory. A chapel to Saint Sebastian was also created in the catacombs. In the 17th century one of the Borgia's, Pope at the time, had those remains moved to a chapel in the basilica. It is also said that the remains of both St Peter and St Paul were kept in the catacombs for some time. During archaeological excavations in the 19th century three pagan tombs from the 2nd century AD were discovered under the basilica. They are in the form of small houses, each one split over two levels. They have excellently preserved frescoes and stucco ceilings. These would have been built in the quarry, cut into the tufa above ground.
It was an excellent tour and very informative. It was fascinating to see the catacombs in person having watched TV programs about them. No photos...
Read moreWe arrived 10:20 at the ticket counter. They told us that the next available tour (mandatory to enter the catacombs) starts at 12:20. The next available after that would be 13:00. The ticket office told us, that we could buy tickets for 12:20 now for 10€ pP at the ticket counter. If we would like to buy tickets for 13:00 we would need to book online. They do net sell tickets for 13:00 at the counter. The ticket price online is 12€ pP. The homepage of the catacombs is partly in english but not well maintained. After asking for assistance, the ticket counter declined, even though they speak english. All in all they were not helpful, gave us judging looks and empowered a policy that is not reasonable or helpful to customers. Setting a tone like that before you go and see the sight, really effects the whole visit. We went to the next catacombs, where we were welcomed in a totally better manner.
As a response to your answer: I did not demanded something. I asked if there was an available slot for 13:00, which you confirmed. I wanted an even later slot (13:00). So there was no time pressure on my side. When I wanted to buy a ticket for that slot (13:00), you told me to buy it online, even though I was standing in front of you and the ticket counter. You just wanted to sell for 12:20 at the desk. When I tried to book online and needed assistance, you declined. This is not about me arriving spontaneously and demanding instant access. I was totally ok with waiting and being flexible, you clearly not. This is about you, your decision to sell tickets at the venue just for the next slot (instead of any other available slot) and your absent willingness to assist although nobody else was standing in...
Read moreUPDATE FOR THE OWNER AND FUTURE VISITORS The owner replies in a harsh tone, but he is obviously referring to another person. I am Italian and I followed the tour in Italian. It is very bad to confuse a person like that. Please ask the owner not only to correct his answer but also to apologise. I will call the management and point out the incident. Those responsible for the company's Google Maps profile have once again demonstrated their unprofessionalism. LO RIPETO ANCHE IN ITALIANO, IN CASO NON FOSSE ABBASTANZA CHIARO. IL PROPRIETARIO DIMOSTRA DI NON AVER LETTO LA MIA RECENSIONE. LA SUA RISPOSTA MI LASCIA MOLTO PERPLESSA. NON SO CHI SIA LA SPAGNOLA O CREOLA DI CUI SI PARLA NELLA RISPOSTA. SONO CONVINTA TUTTAVIA CHE CHIUNQUE ABBIA RISPOSTO MANCHI DI COMPETENZA. Allego le foto della mia recensione e della risposta del proprietario.
RECENSIONE ORIGINALE “This review of only one star is not about the catacombs themselves, a wonderful place, rich in history, interesting in all its facets. It is about the service offered by the facility. 10 euro ticket for a very quick and not at all detailed tour. Our guide was very uncertain, I would say inaccurate, and in some cases totally wrong. In addition, two people from our group had to leave before the tour even started (one of them did not feel well). The organisers would not refund the tickets, but neither did they allow my friends to donate them to those who perhaps could have taken their place in the tour. To sum up, the service really needs to be reviewed, and I would beg those in charge to be sure about the skills of the guides before putting them to work. P.s. I am referring to the Italian language tour (I usually write public reviews...
Read more