The whole experience was not pleasant from the beginning of check-in awkwardness to finding the bathtub uncleared to the next morning being threatened by an assistant general manager there.

Upon check-in, we felt extremely awkward when the check-in manager 1) asked us about me and my companion's relationship and 2) requested to take a photo for two of us after room tour. It was literally the first time ever to see the check-in staff so minding their customers' business that he would want to know about relationship of their customers and would offer to take photo for us in the room even though we had NEVER requested to take one.

We were left with disappointment with the so-called hot spring water (seems to me boiling water) after so looking forward to it - water was not hot enough while the bathtub was filled with dirts. Because it was pretty late at that night, we even had to do our own cleaning using the shoe brush from the hotel to remove the dirts that had been in the bathtub for long.

Next morning as we were on our way out we were stopped by an assistant general manager. It was only 0930 in the morning and she warned us our check-out time at 1100. Not only did she demand us to check-out at 11:00 sharp but also she claimed to charge an additional fee if we were to miss the deadline. She was being unwelcoming and unhelpful and even avoided to communicate by simply saying NO and giving us a hard time, when we shared our wish to check-out at 12:00 and expressed that we had noticed most other guests' check-out time at 13:00 and 14:00. She even blamed us that "our booking did not ADD VALUE to the hotel's preference". We were discriminated and threatened.

Summing up this was my worst experience in a hotel ever that I had to write a review (first time writing). I booked this hotel in part because it was relatively new and because of the online marketing they had done promoting how great the ryokan was. After this experience, I would never stay at any of the other FUFU hotels.