IMMERSIVE FORT TOKYO — Attraction in Tokyo

TL;DR; I visited immersive fort on opening day. High ambition paired with poor execution ended in a pricey first glimpse of a gem that needs more polishing to show it's true value.

Is it tourist friendly? While the website translates to english and attractions are promoted as multilingual, the registration process needed a complicated setup with your name in Kana and required a japanese home address which didn't work until we had a bit of back-and forth with customer support. On opening day we didn't see many other non-natives and I guess this is part of the reason. Many parts are still not translated to english but google auto-translate helped at least. The staff was often not able to speak even the most basic english (good we knew a bit of japanese as well) and most attractions could only be understood from the visual context, which would have been fine, if it wasn't advertised to cater to english speakers as well.

Program & Pacing: We booked with the extra (not included in the standard ticket) Tokyo Revengers immersive escape which was phenomenal! The actors were great, the riddles and technology worked out perfectly. This was definitely the highlight of the day. Sadly, after that experience everything else fell flat as already others mentioned in their reviews. There's not enough attractions to fill the wait time in between the important ones (and Identity V had 1.5 hour waits at some point) and just having the standard ticket is not worth the price. Generally, the place looked still the same as the venus fort we visited years ago, just very dimly lit to make it look like it's night for the whole few hours you're there. It's almost saddening to see all the closed storefronts of the previously lively mall. Visitors were literally sitting on benches in the very empty looking hallways until their attraction would start. Having an arcade or some side task that one can do while waiting inside would have already helped. There was one shop to buy glow sticks etc for some of the shows but there wasn't really a reason to buy anything. The party show had some very bad singing. The idol show was just a projection on the ceiling with some vocaloid music and two people waving around glow sticks. But it didn't really make use of the dome's geometry or offered anything interesting or new. The spy show again had very good actors but was not understandable at all as it was all in japanese and there were no translations on either the leaflet that was handed out in the beginning or elsewhere. Lots of employees were just standing around Venus Fort and waving but it didn't seem like they had any purpose there.

The food: We tried the Peroni restaurant which should be inspired by italian restaurants. The menu wasn't really close to anything italian I can remember but was still delicious. We had to call the waiter after more than 10 minutes as they were definitely a bit stressed with the situation and forgot us. But since this was opening day that was at least understandable. The prices are high and generally food diversity was low with only 2 restaurants to choose for lunch.

The personnel definitely gave it their all, were very nice and helpful and I hope Immersive Fort to succeed but they really need to make some adjustments or I don't see a reason to go for immersive fort with the many possible alternatives...

With the hot sun shining, Immersive Fort Tokyo stepped in and from the moment I stepped in, it was a different world. Just as the humid heat outside is a lie, the inside is cool, truly an urban oasis. And what surprised me most was the novelty of the entertainment. I felt that this was a new type of experiential entertainment venue, not just an amusement park filled with attractions. Among the several attractions, what caught my eye was the opportunity to experience the world of Tokyo Revengers. Actually, I had never seen the anime properly, but even I was able to enjoy it to the fullest. I was completely captivated by the passionate drama unfolding right in front of my eyes. The sense of realism, as if I had become a character in a story, was a feeling I had never experienced at an amusement park before. As I was walking around the park, I heard a lively voice from nowhere. The character "favorite representative" of "favorite boy" is working hard to liven up the audience without using a microphone. The enthusiasm can be conveyed in a strong sense, but as he speaks loudly, I was worried that he might hurt my throat a little. However, there was no doubt that his efforts were enhancing the sense of unity in the venue. What surprised me even more was the performance that started out suddenly. I was walking around without any particular purpose, but before I knew it, I was caught up in the play, and before I knew it, I was dancing with the other audience in a hall-like place. I was briefly confused as to what had happened, but my body was naturally moving as I was attracted by the smiles of the people around me. I felt that this kind of fun that comes from the moment, not pre-conciliation, is one of the charms of Immersive Fort Tokyo. And above all, the presence of the performers is huge. Not only are they running attractions, they talk to us as if we were friends right in front of us as the audience. I was really impressed by his ad-libbing ability and communication ability that allows him to respond naturally to any situation. Thanks to them, the world of the story felt more familiar and it became an unforgettable memory. I experienced a variety of attractions and performances throughout the day, but never got bored of it. Each experience was intensive, almost like traveling through many different worlds. I think Immersive Fort Tokyo is not just a place to spend time, but a place where you can actively enter the story and enjoy it using your senses, making it a truly "front row of moving things." I can't wait to see what new discoveries and encounters will...

Went here with my family visiting overseas. The building was and design was beautiful however the experience was poor and a waste of time.

I communicated with the staff in only Japanese, and we also had a native Japanese person with us. We told them clearly that we will need some audio guides for other members of our party who cant speak japanese. However, when it was time to finally enter the show they did not have enough audio guides for all the guests. Also, even if they did have enough audio guides, the show had already started while we were waiting in line (even though we came on time).

We were given a refund, however it took a lot of discussion and back and forth (I guess the staff had to communicate with their higher ups), before we could get the refund. They kept suggesting we still enter the show without the audio guides, What would be the point of that? it would be impossible for other members of our group to understand and solve the game, and the show had already started! It seems they have no clear refund policy and we were the first people to ever ask a refund, and they seem to try to push guests to just continue the experience despite the clear disadvantages.

In total, massive waste of time. Waited 2 hours before the show, waiting 20 minutes in line, waited another 20 minutes for the refund.

How a company, with a very clear guest number limit per show, does not have enough audio guides is crazy for me. At most 80 guests can be in the show, so you should have 80 audio guides always readily available.

I dont blame the staff (I actually felt sorry for the girl who was dealing with us), I blame upper management for not having better organization and a better...