Kawai Omotesandō — Attraction in Tokyo

I was looking to buy a piano and thought it would be a great opportunity to try out Kawai pianos while in Japan. When I entered the showroom, the staff member was on the phone. I asked if I could try some pianos, and he agreed. After playing for a while, he suddenly came over and said, “Enough. Enough.” He explained that I had been playing for 20 minutes and that was the limit. Okay, fair enough if that's the rule — but he never mentioned it when I started, even though he finished his phone call shortly after I began playing.

Then he brought me upstairs to the second floor, where there were many grand pianos. In broken English, he asked if I wanted to pay to try them. Just before paying, I asked to confirm whether I'd be able to try out all the grand pianos in the room. To my surprise, he told me that after paying, I’d only be allowed to try one piano in a separate closed room.

Honestly, it was the worst showroom experience I’ve had. It was a thousand times better in Warsaw, Poland — and that's not even Kawai’s home country.

Really disappointing, especially since I was seriously considering buying one after trying them. Definitely not coming back...

For a professional piano recording artists who believe in our ears can experience without explanation that maker's piano manufacturing precision, which continues to innovate in the form of pianos, continues to improve difference. From the first note of the trial, I intuitively felt the precision and stability, and the purity that has been sublimated to the ultimate level. The direction of the sound felt it was really, really magical. It is an added value that allows pianists to feel the joy of playing the piano, and at the same time, we feel that it will define a new degree of adjustment for music itself by music historians of the 21st century and beyond. I would like to convey my opinion here as an opinion based on the fact that I was able to a wonderful experience of 2nd chairman Shigeru Kawai (1922-2006)'s underlying philosophy...

very poor service. the staff on duty at the 3rd floor where the grand pianos such as Shigeru Kawai, Boston are displayed, was quite rude and abruptly interrupted me from playing on the shigeru kawai in one of the sound proof rooms. there were no staff in sight when i arrived on that floor. furthermore there are no signages prohibiting one from playing. And a min later i asked him if i could try on the piano and he glared at me with a “don’t think you can afford it” kinda face and irritatedly said “only a few mins”. i played for a min and then i left the store. i doubt the kawai brand could last for long with that kinda pompous attitude towards customers. the brand can only rely on its heritage and reputation for so long. the day would come and other competitors will displace and take over the business before...