Sequence Miyashita Park — Hotel in Tokyo

Great stay at sequence Miyashita park. If you’ve done any research on this property you can clearly see that the hotel’s greatest asset is its’ location and this is very true. The hotel is positioned at the north of Miyashita Park, which means it can be accessed via stairs, escalator or lift (during park operating hours) or from the entrance which is closest to Shibuya Station (meaning that Hatchiko Statue is around a 4 minute walk from that end of the park) or 24 hours via the ground floor elevator which goes to the 4th floor. In the week that we were at the hotel, we probably mostly used the park entrances during the day, and the elevators after hours. ||The rooms are quite nice. We had a double queen room which was a good size. We thought that this room had a bed which was up against the window (meaning that one person would have to climb over the other to get out of bed) but it turned out that this was not the case. There’s ample space at the entrance of the room to have suitcases - in total we had 4 large suitcases, and 4 carry-on bags. There’s also a wooden shelving unit that runs below the window which has the TV and also could fit a suitcase as well. The vanity/sink/safe/hairdryer/mini fridge are all located outside of the bathroom. The bathroom door opens immediately on to the toilet, and the shower is to the right and has a rainforest style head. The water pressure is great and easy for hair washing. ||There are laundry facilities on the 4th floor as well as a vending machine. It’s in a small room with a sliding door, and there are two washing machines which you put in a passcode so it can’t unlock until you actually take your items out. We paid around 500 yen for a larger load of washing which took two hours. Rooms are only cleaned every second day. I’m not sure where this came from but it’s definitely only a last couple of years thing. I think for this kind of hotel it’s actually unacceptable. Do I keep rubbish inside my room for 48 hours or do I put it outside the door? And only two bottles of water are provided for a 48 hour period. That’s half a bottle of water per person, per day. Please help me make that, make sense.||The reception to the hotel is all self-serve, but there are staff who basically guide you through the process anyway. From the reception there is a long cafe/bar area which has large square co-working style tables, and seating all along the windows. We found that 70% of the time, there were no seats available during the day because there are people working at the larger tables from morning until late at night. Means that they get a fantastic office space for the price of a coffee, but it’s a little frustrating when all you want to do is sit and have a coffee. There are signs that say "if we are crowded, and you are sitting here a long time, we might ask you to move on", but it's clear that they don't actually enforce this policy. In the 7 days we were there, we saw the same people every single day conducting meetings, teaching English classes with students, actually working directly from the cafe. Were they guests? I can't 100% say, but when you see them packing up their bags and then exiting via the elevator to go downstairs, rather than upstairs to a room, and foreigners who speak Japanese, it's fairly clear that they're not staying there. Earlier in the day and later at night it seems a little more open. Tuesday and Wednesday nights there is happy hour and a DJ which was pretty cool actually. ||Let’s talk about noise. I’m not one to complain, and personally, I was not really affected but my travel companions were. Significantly. We were on the 9th floor and we could hardly hear street level traffic nor could we hear trains, but we could hear music from nearby bars (we aren’t entirely sure where the bars are located but we think it was the 2nd/3rd floor bars located within the hotel complex which were playing house/dance music with exceptionally strong bass beats until 3 or 4am on the Thursday/Friday/Saturday and Sunday nights that we were there. My parents, who were on the 8th floor said that they too were greatly affected and that they too could hear trains every morning and night - their room faced the train lines, whereas mine did not. My disappointment stems in the fact that it seems like the ground floor entrance, which houses a bar or club for the Miyashita Park complex, seems to be the source of the music - so there really needs to be some adjustment there. If I were a light sleeper, personally I’d have been even more greatly-affected. ||In summary, did I enjoy my stay? Absolutely. Staff were lovely and friendly. Very helpful. Absolutely perfect location to be able to come and go. And the park complex is great, with good shops on the 1/2/3rd floors, a pop up market/area, a food court… Starbucks on the rooftop, but just know… everywhere is absolutely packed. It’s almost impossible to get a seat in the food court, it’s almost impossible to get a seat on the chairs in the park… any restaurants in the vicinity are extremely difficult to get a seat in. But this is not a hotel issue, it’s a Japan thing of which people really should be aware before traveling. ||We tried to ask the reception to make a reservation for us for dinner and were flatly told "we do not assist with making reservations" so I persisted and asked them to assist me by making a phone call to a particular restaurant so I could enquire whether or not a reservation was required. When they answered, there was a recorded message which said they spoke English. So she handed the phone over to me and they... did not speak English. For some reason she actually went ahead and made the reservation regardless. I suspect per haps there's a rule that they don't assist with reservations because maybe people don't follow through and that then makes it difficult if a fee is charged or whatever.||Hope to stay at Sequence again in the future, albeit in a floor higher than floor number 9 and maybe even at the cheaper prices that used to be offered a...

Great stay at sequence Miyashita park. If you’ve done any research on this property you can clearly see that the hotel’s greatest asset is its’ location and this is very true. The hotel is positioned at the north of Miyashita Park, which means it can be accessed via stairs, escalator or lift (during park operating hours) or from the entrance which is closest to Shibuya Station (meaning that Hatchiko Statue is around a 4 minute walk from that end of the park) or 24 hours via the ground floor elevator which goes to the 4th floor. In the week that we were at the hotel, we probably mostly used the park entrances during the day, and the elevators after hours. ||The rooms are quite nice. We had a double queen room which was a good size. We thought that this room had a bed which was up against the window (meaning that one person would have to climb over the other to get out of bed) but it turned out that this was not the case. There’s ample space at the entrance of the room to have suitcases - in total we had 4 large suitcases, and 4 carry-on bags. There’s also a wooden shelving unit that runs below the window which has the TV and also could fit a suitcase as well. The vanity/sink/safe/hairdryer/mini fridge are all located outside of the bathroom. The bathroom door opens immediately on to the toilet, and the shower is to the right and has a rainforest style head. The water pressure is great and easy for hair washing. ||There are laundry facilities on the 4th floor as well as a vending machine. It’s in a small room with a sliding door, and there are two washing machines which you put in a passcode so it can’t unlock until you actually take your items out. We paid around 500 yen for a larger load of washing which took two hours. Rooms are only cleaned every second day. I’m not sure where this came from but it’s definitely only a last couple of years thing. I think for this kind of hotel it’s actually unacceptable. Do I keep rubbish inside my room for 48 hours or do I put it outside the door? And only two bottles of water are provided for a 48 hour period. That’s half a bottle of water per person, per day. Please help me make that, make sense.||The reception to the hotel is all self-serve, but there are staff who basically guide you through the process anyway. From the reception there is a long cafe/bar area which has large square co-working style tables, and seating all along the windows. We found that 70% of the time, there were no seats available during the day because there are people working at the larger tables from morning until late at night. Means that they get a fantastic office space for the price of a coffee, but it’s a little frustrating when all you want to do is sit and have a coffee. There are signs that say "if we are crowded, and you are sitting here a long time, we might ask you to move on", but it's clear that they don't actually enforce this policy. In the 7 days we were there, we saw the same people every single day conducting meetings, teaching English classes with students, actually working directly from the cafe. Were they guests? I can't 100% say, but when you see them packing up their bags and then exiting via the elevator to go downstairs, rather than upstairs to a room, and foreigners who speak Japanese, it's fairly clear that they're not staying there. Earlier in the day and later at night it seems a little more open. Tuesday and Wednesday nights there is happy hour and a DJ which was pretty cool actually. ||Let’s talk about noise. I’m not one to complain, and personally, I was not really affected but my travel companions were. Significantly. We were on the 9th floor and we could hardly hear street level traffic nor could we hear trains, but we could hear music from nearby bars (we aren’t entirely sure where the bars are located but we think it was the 2nd/3rd floor bars located within the hotel complex which were playing house/dance music with exceptionally strong bass beats until 3 or 4am on the Thursday/Friday/Saturday and Sunday nights that we were there. My parents, who were on the 8th floor said that they too were greatly affected and that they too could hear trains every morning and night - their room faced the train lines, whereas mine did not. My disappointment stems in the fact that it seems like the ground floor entrance, which houses a bar or club for the Miyashita Park complex, seems to be the source of the music - so there really needs to be some adjustment there. If I were a light sleeper, personally I’d have been even more greatly-affected. ||In summary, did I enjoy my stay? Absolutely. Staff were lovely and friendly. Very helpful. Absolutely perfect location to be able to come and go. And the park complex is great, with good shops on the 1/2/3rd floors, a pop up market/area, a food court… Starbucks on the rooftop, but just know… everywhere is absolutely packed. It’s almost impossible to get a seat in the food court, it’s almost impossible to get a seat on the chairs in the park… any restaurants in the vicinity are extremely difficult to get a seat in. But this is not a hotel issue, it’s a Japan thing of which people really should be aware before traveling. ||We tried to ask the reception to make a reservation for us for dinner and were flatly told "we do not assist with making reservations" so I persisted and asked them to assist me by making a phone call to a particular restaurant so I could enquire whether or not a reservation was required. When they answered, there was a recorded message which said they spoke English. So she handed the phone over to me and they... did not speak English. For some reason she actually went ahead and made the reservation regardless. I suspect per haps there's a rule that they don't assist with reservations because maybe people don't follow through and that then makes it difficult if a fee is charged or whatever.||Hope to stay at Sequence again in the future, albeit in a floor higher than floor number 9 and maybe even at the cheaper prices that used to be offered a...

My recent trip to Japan was filled with incredible experiences, but unfortunately, my stay at The Sequence Miyashita Park hotel left much to be desired. After a thrilling time exploring Tokyo,Kyoto and Hokkaido, we were looking forward to our final stop at this hotel before returning to Canada. However, I must admit that it fell short of my expectations, especially considering the high price tag of nearly $500 per night.

Upon arriving at the hotel, I was taken aback by the self-service check-in process. Having previously stayed at the wonderful Blossom Hybia, where the staff's warm welcome and assistance made a positive impression, the kiosk check-in at The Sequence Miyashita Park felt impersonal and lacked the hospitality I had grown accustomed to during my trip.

The language barrier added to the disappointment. The hotel receptionists had limited English proficiency, making communication quite challenging. I found myself struggling to convey even basic requests, which made the check-in process and subsequent interactions with staff rather frustrating.

My initial impression of the room didn't help improve the situation either. The space was surprisingly small, especially when compared to the other hotels we had stayed at during our journey. The bathroom and shower area were compact, and the bedroom felt cramped, leaving little room to move around comfortably.

One aspect that truly disappointed me was the lack of bathroom essentials in the room. And no tea nor coffee. While I understand that some hotels offer a limited selection of amenities, the offerings at The Sequence Miyashita Park were noticeably sparse. There were a few basic items available at the check-in counter, but they paled in comparison to what we had been provided at other hotels throughout our trip. This lack of attention to detail made the stay feel more like a budget accommodation than a premium hotel experience.

Adding to the discomfort, I was sharing the room with a friend, and we were given twin beds that were pushed together without any gap in between. As a result, there was hardly any room left to move around comfortably. It felt like we were confined to a single bed, making it less than ideal for a relaxing stay. Also you can hear all the noises from the ambulance howling through and the train going by.

The final straw was when we needed to order a taxi to get to the train station. With large suitcases and the scorching 36-degree weather, walking through the crowded streets was not a viable option. To our dismay, we discovered that the hotel didn't offer assistance in calling a taxi, nor was there a designated taxi stop nearby. Instead, they handed us an English number to call ourselves. Despite making two attempts, we were unable to secure a taxi, forcing us to go downstairs and attempt to flag one down ourselves, to no avail.

Ultimately, we had to navigate our way to Shibuya station while lugging our heavy suitcases through the sea of people on the narrow side roads. It was an exhausting and inconvenient end to what was supposed to be a memorable trip.

Having stayed at multiple hotels since July 12th, I can confidently say that The Sequence Miyashita Park was the most disappointing one. As someone who has visited Japan four times before, I have had the pleasure of experiencing exceptional hospitality in this country. Regrettably, this hotel did not live up to the standards I had come to expect.

Given the high cost and the numerous inconveniences we encountered, I cannot recommend The Sequence Miyashita Park to fellow travelers. There are undoubtedly better options available that offer a more enjoyable and hassle-free...