Smile Hotel - Sugamo

Service staff has NO basic English AT ALL to communicate, wait a while before judging (it’s a hotel, come on at least some basic)

Mind you, my partner can speak intermediate Japanese and enough for them to understand any questions we had during.

What was amusing was when they replied us in Japanese throughout and when we had some hiccups and asked to repeat, they didn’t bother speaking slowly or take out a device to translate. WE HAD to be the one doing it when they, who work in service like should have a translation device like the other hotels we had during our stay here.

And when we were struggling to find the meaning, the hotel manager continued speaking in Japanese and didn’t pause to see whether we got the message and continued blabbering. What’s better is that he gave such a snug attitude like “Not my problem.”

And here’s an edit: Other hotels HELP us fill up luggage transfer form unlike them.

If you’re in service line and you’re getting money from tourist, have basic decency to invest in a translation device or slow down when speaking to others who do not or have little knowledge about the language.

Verdict: Not English friendly so do not recommend. The worst hotel stay we’ve been here in Japan.