Name

Occidental Tucancún

Description

Nearby attractions

Interactive Aquarium Cancún

Blvd. Kukulcan 12.5, La Isla, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Tepen s/n, Zona Hotelera, 95500 Cancún, Q.R., Mexico

Royal Sands - Resort & SPA

Blvd. Kukulcan Km 13.5, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Live Aqua Cancún

Blvd. Kukulcan Km 12.5, Zona Hotelera, 77500 Cancún, Q.R., Mexico

The Westin Lagunamar Ocean Resort Villas & Spa

Blvd. Kukulcan Km 12.5, El Rey, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Playa San Miguelito

Rtno. del Rey 38, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Hotel Riu Palace Kukulkan

Blvd. Kukulcan Km 12, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Hospital Joya Cancún

Blvd. Kukulcan Km. 13, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Hotel Casa Turquesa

Km. 13.5, Blvd. Kukulcan, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Blvd. Kukulcan 13, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Nearby restaurants

Ilios | Greek restaurant in Cancun

Blvd. Kukulcan Km. 13.5, Zona Hotelera, 77500 Cancún, Q.R., Mexico

El Fish Fritanga

Blvd. Kukulcan, La Isla, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Nicoletta | Italian restaurant in Cancun

Blvd. Kukulcan Km. 13.5, Zona Hotelera, 77500 Cancún, Q.R., Mexico

km 13.5, Blvd. Kukulcan km 13.5, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Mr. Pampas Kukulcán

Blvd. Kukulcan Km 13.5, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Taboo | Mediterranean Restaurant in Cancun

Blvd. Kukulcan Km 13.5, Zona Hotelera, 77500 Cancún, Q.R., Mexico

6 de lado de la laguna, Blvd. Kukulcan KM 12.6, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Plaza La Isla Luxury, Blvd. Kukulcan 12.5-planta alta, La Isla, Zona Hotelera, 77500 Cancún, Q.R., Mexico

El Fisherman Cancun - Seafood Restaurant in Cancun

Blvd. Kukulcan Km 12.5, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Centro Comercial La Isla Shopping Village, Blvd. Kukulcan, La Isla, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Related posts

Keywords

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Occidental Tucancún

Mexico Quintana Roo CancúnOccidental Tucancún

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Nearby Attractions Of Occidental Tucancún

Interactive Aquarium Cancún

Interactive Aquarium Cancún

4.3

(3.1K)

Click for details

Playa Marlín

Playa Marlín

4.6

(2.8K)

Click for details

Royal Sands - Resort & SPA

Royal Sands - Resort & SPA

4.6

(2.2K)

Click for details

Live Aqua Cancún

Live Aqua Cancún

4.6

(2.1K)

Click for details

Nearby Restaurants Of Occidental Tucancún

Ilios | Greek restaurant in Cancun

Ilios | Greek restaurant in Cancun

4.8

(3.3K)

Click for details

El Fish Fritanga

El Fish Fritanga

4.5

(2K)

$$

Click for details

Nicoletta | Italian restaurant in Cancun

Nicoletta | Italian restaurant in Cancun

4.7

(964)

Click for details

Hacienda Sisal

Hacienda Sisal

4.5

(975)

$$

Click for details

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Address

Calle Rtno. Kukulcán 24-Km. 13,5 Lote, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Map

Phone

+52 998 891 5900

Call

Website

barcelo.com

Visit

Overview

overall this was our first experience in cancun, in an all inclusive resort. there were ups and downs but we overall had a great time and were sad to return home. the room, food, service were all good enough for us. would we come back? maybe someday but i think we would try another resort around the same price. pool and beach the three pools were great! we enjoyed all of them and the beach. that was the highlight of the trip for us. our favourites were the adult pool and the main pool. getting a lounger was pretty competitive. the sign by the pool says no reserving loungers but that was not true lol. people would leave a book on a lounger and take off for hours. then give you attitude if you took their spot. we moved loungers around and sometimes umbrellas too. if they got mad, oh well! there were more open loungers on the beach but there was minimal coverage from the sun. the room the room was fine. ac blew cold and the ceiling fan worked well. king sized bed was comfy. my only complaints are the smell of mildew and no tv channels. we were glad we brought a nintendo switch to stream youtube! the food the restaurants had better food than the buffet but you have to get up early to make reservations. i overhead people start lining up for dinner reservations around 6:40 am and front desk staff only start taking them at 7:30. some guests cut the line and it seemed to be competitive to get a reservation. my group had one early riser so we were able to get a spot in the mexican and italian restaurants. i think the italian was the best imo. there’s also a seafood restaurant but we didn’t try it. buffet food was alright. i was always able to find something different to eat each day but i understand why others complain. the food quality is not the greatest but i wouldn’t call it horrible. the hot plates are messy at times. i would be concerned if i had food allergies or restrictions. the grill had more fresh options options like quesadillas, omelettes, scrambled egg. breakfast was the best meal imo. lots of fruit, yogurt, cottage cheese, cheese and meat, cold cereal, pastries, chilaquiles (my favourite!), eggs, chorizo. there was a 24 hour snack bar available. it mostly consisted of fried food and fruit. the food there wasn’t very fresh but it was nice to have the option. service: housekeeping was decent. we had our room cleaned every other day, at our request. our fridge was filled daily. the bar staff were great. our favourite was Jolany at the swim up bar/adult pool. she was very friendly and greeted my fiancé and i when we were at other pools. the men (there were two serving) at the indoor, late night bar were great too. towards the end of the night it can be competitive to get a drink. if you tip, they will remember and serve you faster. those men were so hard working! buffet staff were hot and cold. some were great, roberto was one of our favourites. others would not come back with drinks we had asked for or wouldn’t even ask what we wanted to drink. hard to want to tip when the service is bad. room service was not good. we ordered at 6:30pm and were told 45 min to 1.5 hr but never received our food. my fiancé was feeling ill (turned out to be covid) so that was disappointing. we asked for a late check out and were allowed to leave an hour later. housekeeping kept trying to clean the room so felt pressured to leave. we returned to the front desk to confirm we had late check out and the front desk staff seemed annoyed with us. we didn’t have to pay for the one hour though so that was fine. she explained to us that we could stay on site but could not go to the buffet or bar. i noticed other guests with beige wristbands, who left around a similar time. i’m guessing there’s an option for a day pass but that was never explained to us.

Brooke D

00

The good: I loved the location and some staff were very friendly. The evening shows were decent especially for a hotel. Now onto the bad: The thermostat in the living area of our villa would shock us whenever we would change temperatures. We complained multiple times to the premium level staff, front desk, and even sent an email. This was never addressed. A repair person came on day 3 when the air in the second bedroom was not working. He was told about the thermostat in the living area. Again, it was never addressed and the AC in the second bedroom was never fixed. When I booked the family suite in January, I noted that we would be celebrating our 20 year anniversary and my son's 21st birthday. Most resorts will do something extra special. Not this one. You are supposed to receive a "welcome gift" no later than the second day. For a "premium level" room, it is supposed to be a bottle of sparkling wine and chocolate covered strawberries. Even this was not received. On day three, I asked about it. I was told they would deliver it that day. It was not delivered. On day four, I asked again. I was told by a supervisor that they did not have strawberries. They did finally deliver a very small bottle and some petite fours an hour after the promised delivery time. On day five, I sent an email to corporate complaining about this and the issues with our AC. That evening, two plates of chocolate covered strawberries and two large bottles of sparkling wine were delivered. (One for each room booked.) The concierge would call every morning waking you at 7:30 to check and see how things are and ask about attending the vacation club presentation. Once you attend, they stop calling you. My concierge said a "free excursion" and a "shopping coupon" among other things to get us to attend. What they give you is a discount coupon for an excursion. The concierge would not admit his error though even though both my husband and I heard what he said. We also had to ask for all the items they promised us after the presentation. They did not initially give us two of the items promised. The check in process for premium level is very time consuming. The room is too small for everyone waiting to check in. They also make you wait until after 3 to get your room keys. We finished checking in at 2:50 and still had to wait until after 3 to get our keys. By then the single person they had doing check in was helping another client and it was another 20 minutes until we got our room keys. There was no information about what all could be done at the marina or even how you accessed it. I.e. if you needed a reservation etc. By the time I would have asked, we were too busy trying to get our room issues fixed. In the utility closet between our suite and the next, there were exposed wires with a steady stream of water pouring out of a water leak somewhere. Instead of being fixed, there was a soda bottle cut and installed to direct the water away from the wires. Most of the food was very bland. You have to ask for salt and pepper. The Mexican restaurant is one of the best restaurants. No one went hungry though so it's a matter of going in with expectations. I loved the all inclusive nature of the resort but will pick a different resort next time. Photos taken of the thermostat on the last day of our stay. You can see where the prong for the fuse was bent and extended out of the housing. You can also see the damage from the electrical arcing. The hotel claimed they looked at the thermostat immediately after our complaint. They did not. Included a photo of the ceiling in our shower. Plaster fell on us the first night of our stay.

Courtney Goza

00

I usually don’t write reviews. But I think my patience is to the roof of this place. First, our rooms weren’t ready yet. So we patiently waited by the beach. No calls, nor email from the reception informing if it’s ready. We personally went up to them and ask for an update. Second, we had to carry our own luggage even though they said they would bring it to our room once it was prepared, but even the person who was going to deliver our luggage didn’t even know our room was ready! Third, we wanted to do the laundry service they offer. So we inquire about it at the lobby reception and they said they already provided a bag and the form and that it was in our room closet. We went to our room to checked and found nothing. We decided to call room service, but the room phone was not working, so we had to use our own phone (WhatsApp). They told us they will bring it later. Later in the night, we wanted to watch TV, and there was a huge defect area on the screen.. PS. We informed them about it. Anyways, the buffet has less variety of food compared to the other hotel (Occidental at Xcaret Destination) we were at before moving to this one. Very weird selections and inconsistent service. The host at this hotel (photo below: didn’t take a photo of her face to respect her privacy) at the buffet area was rude and was giving us attitude. We called her several times because she was literally the nearest staff to our table. The fourth time we said hello she finally turned around to us. Not also that, at the other hotel, we were at, they did our laundry within 2-3 hours, nicely folded. This location, we gave them our laundry yesterday, and still not ready, and we have to check out in 45 minutes. We went to their office to discuss about it. They suggested that we stay in the office, and they will give us our clean clothes there… and expect us to pack in the office…before we go to the airport. All these inconveniences, we’re not handled very well. My overall experience of Cancun Mexico in general was extraordinary. Spending quality time with good friends and amazing family. But the overall experience of the hotel and SOME staff was very UNPLEASANT.

Charlotte Carizon

00

I stayed at the Barcelo Occidental Tucancun for a week and wanted to share my experience. The highlights: - The staff are all very kind. - The beach and view are stunning. - There is easy access to a grocery store (across the street). - There is an adults only pool. The lowlights: Food and Drink: - Other than Mexico Lindo (one of the three restaurants) the food quality is extremely poor at the buffets and restaurants. - The “Snack Bar” is either completely empty half the time or full of oil soaked fried foods. - Despite being “All Inclusive” room service comes with additional charges. - Drinks are not served until 11AM and service concludes at 11PM. Room Quality - We had to switch rooms twice from the one we were originally assigned as the first one was leaking. As such we had to go through the whole check in and out process twice which was hugely inconvenient. - The rooms hot water is sporadic with it sometimes taking 10Minutes to heat up and other times being scalding hot. - The key cards are outdated and demagnetized by the slightest contact with your cellphone (we had to update our keys about 10 times) which is super annoying when you are at your room and have to go all the way back to the front desk. Amenities - The gym is tiny and is easily maxed out with 3-4 people working out. - The adult only pool had one of its ladders broken and the stools at the swim up bar were physically falling apart. - The pool loungers are incredibly worn out and uncomfortable. - The entertainment and events are not advertised well and the whole resort is often unsure of what is going on and when it is. Overall, my impression of this resort is that it is extremely poorly maintained and the food and drink quality are sub-par. I feel badly for the staff who are caught in the middle trying to make a positive experience with what appears to be little to no budget. Unfortunately this was my first experience with Barcélo Resorts and it will be my last. I would have given this resort 1 star had it not been for the kindness of the staff and beauty of the beach. However, If you are considering coming to Cancun I recommend looking elsewhere.

Colin Gervais

00

I really wanted to love Occidental Tucancún and give it a 5-star review because the resort has so much potential. The on site beach is beautiful, the rooms are clean and comfortable, and every staff member we encountered were very accommodating and friendly. But unfortunately, the food and bar situation completely ruined the trip. The three à la carte restaurants were a huge letdown. Every dish we tried was bland and unimaginative, and it felt like no effort went into seasoning or presentation. We had high hopes for the buffet, but it served the exact same menu every single day, and the food there was just as bland. We had to drown our buffet food in salsa to make it palatable. The a la cart restaurants dishes were basically the buffet food just on a pretty plate. By the end of the first day, we were just eating to get by, not because we were looking forward to any of the meals. The last two days of our trip, we decided to just go eat downtown to get real food. I remember an elevator ride where it was us and two other family and they asked “have you guys found any good food here? Because we haven’t,” which made me chuckle for how true that statement is To make things worse, the bar situation was a disaster. Most of the bars on the property closed at 7 PM, leaving just one bar open for the rest of the evening with one bartender for the entire hotel. After 8 PM, it became so overcrowded that people were literally fighting to get a drink. The lines were chaotic, and the single bartender, though very hardworking, couldn’t keep up with the demand. It completely killed any chance of a relaxing evening and added unnecessary stress to what should have been a fun, laid-back experience. If the resort could improve its food quality, add more variety, and keep multiple bars open later, it would easily be a 5-star destination. But as it stands, the dining and drinking experience left a bad taste in my mouth—literally and figuratively—and overshadowed the rest of the trip. If you are a boomer or a Golden Corral connoisseur, this place is perfect for you. Would recommend for that particular demographic of travelers.

Kazuma Sakamoto

00

Just got back from staying here with a group of 15 and had to write a review on how outstanding the staff here is in accommodating its guests! We stayed here for 6 nights and although it started out with a couple bad experiences, Jose the hotel Manager made sure to fix everything personally. He gave us an upgrade by switching us rooms to one with an outside jacuzzi with an amazing ocean view. This was by day 2 and did not have any problems after that. Food is basically the same every day at the buffet, although it’s good, it does get boring. I would suggest waking up early and reserving at their other 3 restaurants for dinner. Breakfast is good and they have a cook making eggs as you wish. ALL Hotel staff is incredibly friendly, front desk night receptionist Pilar was outstanding in always making sure our requests were met. Especially, taking care of my mini fridge in my room on the first night we got there by having it switched to another one that actually worked so I could keep my babies milk cold. Thank you again Pilar! I would recommend the spa if you are in need of a deep massage, Zaya did such a good job at getting all my tension off my shoulders and back. Such a relaxing experience and even my daughter (9.5Y) had nothing but good things to say after hers. Pools are climate controlled so even though we caught a rainy day the water was warm enough to get in so we were happy about that! Ocean Water was breathtaking and we were able to take beach pictures by just walking downstairs! They had nightly shows at their Theater and kid friendly so the kids could also attend and enjoy. No age restrictions so it was nice being able to take the baby so I can also enjoy it. All shows while we stayed there were pretty cool and amazing, including their Karaoke night! Overall I would say our experience at this hotel was great and we would absolutely 100% stay here again.

Alexis Diaz-Salley

00