Name

Park Royal Cancún

Description

Nearby attractions

The Westin Lagunamar Ocean Resort Villas & Spa

Blvd. Kukulcan Km 12.5, El Rey, Zona Hotelera, 77500 Cancún, Q.R., Mexico

EL SOL DE CANCUN

Boulevard Kukulcal KM 12.5 interior Plaza, La Isla, 77500 Cancún, Q.R., Mexico

Hotel Riu Palace Kukulkan

Blvd. Kukulcan Km 12, Zona Hotelera, 77500 Cancún, Q.R., Mexico

El Rey, Hotel Zone, 77500 Cancún, Quintana Roo, Mexico

Tepen s/n, Zona Hotelera, 95500 Cancún, Q.R., Mexico

Templo del Alacran

Punta Nizuc - Cancún 1835, El Rey, Zona Hotelera, 77500 Cancún, Q.R., Mexico

La Isla, Hotel Zone, 77500 Cancún, Quintana Roo, Mexico

Blvd. Kukulcan 12.5, El Rey, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Canopy by Hilton Cancun La Isla

Blvd. Kukulcan S N-Km. 12.5, La Isla, Zona Hotelera, 77500 Cancún, Q.R., Mexico

lote 13-B, Blvd. Kukulcan Km. 10, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Nearby restaurants

Canopy by Hilton Entertainment Village, Blvd. Kukulcan KM. 12.5, La Isla, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Hotel NYX, Boulevard Kukulkan K.m. 11.5 Interior, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Burger Corner Cancún

Blvd Kukulcan ZH, km 12.6, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Cancun Lighthouse Marina

Boulevard Kukulcan, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Siete Restaurant

Punta Nizuc - Cancún, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Blvd. Kukulcan Km 11.5, Punta Cancun, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Mochomos Cancún

Boulevard Kukulkán Lote 18-10 Manzana 52, UP. 1 sección "A, Local B, Zona Hotelera, 77500 Cancún, Q.R., Mexico

El Rey, Hotel Zone, 77500 Cancún, Quintana Roo, Mexico

Cenacolo Hotel Zone Cancún

Torre La Europea, KM 12.6, Blvd. Kukulcan, La Isla, Zona Hotelera, 77500 Cancún, Q.R., Mexico

El Fish Fritanga

Blvd. Kukulcan, La Isla, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Related posts

Keywords

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Park Royal Cancún

Mexico Quintana Roo CancúnPark Royal Cancún

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Nearby Attractions Of Park Royal Cancún

The Westin Lagunamar Ocean Resort Villas & Spa

The Westin Lagunamar Ocean Resort Villas & Spa

4.5

(1.9K)

Click for details

EL SOL DE CANCUN

EL SOL DE CANCUN

4.0

(26)

Click for details

Hotel Riu Palace Kukulkan

Hotel Riu Palace Kukulkan

4.2

(582)

Click for details

SOUVENIRS SHOP

SOUVENIRS SHOP

4.1

(19)

Click for details

Nearby Restaurants Of Park Royal Cancún

Wander Rooftop

Wander Rooftop

4.4

(64)

Click for details

Umami

Umami

4.7

(234)

Click for details

Burger Corner Cancún

Burger Corner Cancún

3.8

(117)

Click for details

Cancun Lighthouse Marina

Cancun Lighthouse Marina

4.1

(77)

Click for details

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Address

Boulevard Kukulcan Lt18 Km. 12.5, 1-B, Blvd. Kukulcan KM 12.5, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Map

Phone

+52 800 012 5412

Call

Website

park-royalhotels.com

Visit

Overview

0 Rating! NOBODY HERE CARES! Do not stay here! My husband and our two children stayed here with a group of 24 others for our nephew's graduation last week 07/23/24 to 07/27/2024. When we booked our reservation online, we had booked a suite that had a balcony. When we arrived no balcony was available and we were give the family deluxe room. Upon arriving in our room 1507, we found cockroaches in the fridge, in the shower, the bedrooms and both bathrooms. The room also smelled like mold when we entered. We made the hotel staff aware after walking into our room and their only response was that no other rooms were available and that we could check back in two days to see if any other rooms were available. My mother and father stayed in the hotel along with all our other extended family, and each of their rooms had issues too! My mother went to take a shower the first night and her shower head popped off and began to flood the entire bathroom. Her AC also didn't work for a full day and it was almost 95 degrees that day. When she complained, she was given the same answer. With regard to the rooms, besides being infested with cockroaches, the hot water didn't work for two days and the cold didn't work for a day. First evening, after the nonsense of the hotel check-in process, we went down to the buffet with our kiddos because there was no dinner reservations available until Friday of that week, mind you, it's Tuesday. Our two kiddos returned from the buffet and said, it had bugs all over it, what should we do? Thinking they were exaggerating, both my husband and I went up and verified that there were bugs on absolutely everything! Flies, Fruit Flies, and cockroaches under the food tables. I know we're in Mexico but this was an indoor buffet and at every other hotel we've stayed at (6 others to be precise in Cancun Hotel Zone) we have NEVER encountered anything like this! We left immediately and went across the street to Johnny Rockets to get our kiddos food. When we returned my husband spoke with the supervisor and his response was, I'll get you in contact with the food supervisor. Theresa, the food supervisor, was extremely nice and apologetic and offered to make reservations for us at the Italian Restaurant Wednesday night and the Sea food restaurant on Friday evening, as we had plans for Thursday at Xplor Fuego. The Italian Restaurant was extremely exceptional! Israel, Roberto, and Antonio provided the most amazing level of experience and this was the only thing that was great at this hotel. After returning from johnny rockets on Tuesday, we found more cockroaches in our room (pics attached). The next day (Wednesday) we went to the pool and couldn't obtain a drink. The adult pool was filled with kids, which wasn't supposed to happen, and each bar only had 1 bartender. The wait for our family to get drinks sometimes turned into a 30 minute ordeal for one round. The kids pool was green with algae and the main pool was disgusting with dirt and grime that would be scraped out every couple hours by a pool attendant. The pool was also so dirty that you could barely see your feet when looking down in the 4 foot area. We did look for other accommodations within Cancún but due to the immediate need the cost was approximately 4K to switch and we were advised NO COMPENSATION would be refunded for our current stay. Along with no refunds given, we weren't offered ANY sort of MONETARY COMPENSATION. The day of checkout, my daughter ended up with an ear infection and we went down to the front desk to ask for a traveling medic. The front desk advised my husband that someone would reach out to us within 15 minutes and no one ever called or came to our room. Our MTS transfer to the airport never showed up, and we were forced to take a taxi to ensure we didn't miss our flights. The hotel staff was extremely unhelpful, unapologetic (besides Theresa) and I would avoid ever staying here when you have so many other wonderful options. AVOID! WE TRAVEL Constantly and have a TIKTOK page that we will be uploading all of this to.

Michael Rendon-Thofson

00

I booked an all-inclusive vacation at the Royal Park Cancun, expecting a relaxing and enjoyable stay. Unfortunately, my experience was far from what I had hoped for, and I encountered numerous issues that severely impacted my vacation. Lack of Disclosure and Ongoing Remodeling: Upon arrival, we were shocked to discover that the hotel was undergoing remodeling. This crucial information was not disclosed at the time of booking. Only one of the two pools was available, significantly limiting our options for relaxation. Since only one pool was open, it was impossible for the staff to keep it clean, as the entire hotel had to use the same pool. Health and Safety Concerns: On the day of our arrival, the hotel was painting doors with oil-based paint, which emitted a very strong smell. As an asthmatic, the fumes made me sick, and it was unbearable for my baby as well. The lack of consideration for guests with health issues was alarming. Poor Quality Food and Hygiene Issues: The food was horrible, and if you arrived late, there was hardly anything left to eat. Moreover, the staff handling the food did not wear gloves, raising serious hygiene concerns. The lack of proper food handling protocols was unacceptable. Inadequate Service and Amenities: We purchased an excursion through the hotel and needed towels for the trip. Despite being told to pick them up at the lobby, the concierge service was not open when we arrived at 6:50 AM, forcing us to leave without towels. Out of the four rooms we booked, at least two had malfunctioning AC units. The condition of the rooms was subpar; mine was particularly disgusting with a yellow, moldy tub and poor cleanliness overall. Housekeeping and Maintenance Issues: I requested bags for dirty diapers due to traveling with my toddler, but the room service staff failed to take out the trash. They also removed hand towels without replacing them. One of the other rooms we booked had a leak in the ceiling, further highlighting the poor maintenance of the facilities. Elevator Issues and Poor Drink Quality: The elevators were mostly not working, which made it a pain to wait in line to get to and from our room. Additionally, the drinks at the bars were not good at all. I have had better-tasting medicine than what was offered at their bars. Environmental Claims and Pricing: The hotel claims to be going green to reduce plastic consumption, yet they sell bottles of water at a ridiculous price. During our stay, we spent over $120 on water alone. It seems their 'green' initiative is more about profiting from high-priced bottled water rather than genuine environmental concern. This is particularly disappointing considering they advertise as an 'all-inclusive' resort. Health Impact Post-Vacation: After returning home, I had to take my son to the hospital due to serious stomach issues and a persistent fever. We are currently awaiting stool sample results to confirm a diagnosis. This health scare added to the distress of our already terrible vacation experience. Positive Aspects: The only redeeming features of our stay were the entertainment crew and a few exceptional staff members. Manuel and Usiel did an excellent job keeping guests entertained, and Dixon was an amazing waiter. A special thanks to Adri, the omelette lady, for preparing the only decent meal I had during my stay. Conclusion: Overall, this vacation was a nightmare. I have never felt so disappointed and eager for a vacation to end. The lack of disclosure about remodeling, poor quality food, inadequate service, elevator issues, pricing issues, and health concerns made this the worst vacation I have ever experienced. I would not recommend the Royal Park Cancun Resort to anyone, especially families with young children or individuals with health issues.

danay urquiola

00

Just spent a week at Park Royal Cancun. Overall, for the price we paid, we had a great time. Location is amazing! The area of beach the hotel sits on is incredible, however, the red flag was out the entire trip due to strong currents so we couldn't enjoy the water as much as we would have liked. It sounds like this is very common here. Plenty of beach chairs for everyone, umbrellas a little bit more scarce. We had a family terrace suite with soaking tub. Unfortunately there are very few suites that face the ocean, and we found out during our trip that one of the towers (the nicer one) is reserved for 'members'. The terrace was still nice to have, but ours faced the street. The soaking tub on the terrace is not great, and we didn't use it. It's not chlorinated water, it's basically an outdoor stone bathtub, and I don't think they are cleaned between stays. Beds seem a little smaller than full size so keep that in mind when booking. We had two bathrooms but one of the toilets kept plugging up during the trip for no reason. It would happen mostly in the evenings. Our air conditioning dripped water on the tile floor the whole trip, which was annoying because the vent was above the twin sinks in the bedroom area. We had to keep towels on the floor to prevent slipping. We did report this the first day, but it was not addressed during our stay. Food & drinks are included. The restaurants are much better than the main buffet dining, and the Italian restaurant was our favorite by far. However, you have to be in line by 3:30pm each day to hopefully get a reservation when they open that up at 4pm, for the same night only. This timing is very frustrating if you plan to be offsite on a given day. Another thing to note about the reservations- The members get to make their reservations first, non-members get spots from what is leftover, if anything. There is also a 'munchies' place between the two pools that serves a couple of items during the day if you just want to grab something to eat poolside. The area where they have that is VERY crowded and small. It's just people weaving in and out trying to order, grab burger toppings/drinks, or dumping their trash. There are two pools on site, and a kids splash pool area. One of the pools is adults only, which is great. The grounds are quite nice, with areas for photo opportunities. All of the staff we interacted with were amazing. Behind the resort, across the street, is an outdoor shopping mall. Here you can go to the aquarium, visit Ripley's believe it or not museum, ride on the skywheel, grab some Starbucks or gelato and have a drink or food at one of the many restaurants. We spent a good portion of a day exploring this area and really enjoyed it. If you are looking for souvenirs, there is a really large shop there, as well as a couple smaller ones.

Gamers on 21

00

The main issues with this hotel are the food, beverage, showers and staff. I would really take heed and book somewhere else, because we feel like we wasted thousands of dollars on this hotel. I will say that the location was great. It was the only thing that enabled us to enjoy our holiday. La Isla shopping plaza is behind the hotel and the beach in front was beautiful. Now onto the negatives and there are plenty of them. Firstly we reserved a room on the 3rd floor with views of the ocean. When we got there, we were given a room on the ground floor with an overgrown courtyard. The room was very dark and gloomy. I went to reception and was told to speak to the manager Jesus. He reluctantly moved us to a room on the 2nd floor with a very minor glimpse of the ocean. Very poor customer service. Made me feel like I was a problem. Our shower had luke warm water if you showered after 5pm each night. Also, the pressure was like a dribble. The buffet food was disgusting. There was barely anything edible. What a waste of all inclusive. The main things is being able to hit the buffet any time of day, unfortunately we had no desire to eat anything from there. The drinks from the bar were terrible. A rude bar tender will free pour alcohol into a plastic cup and them put a mixer in. The plastic cups taste like detergent, but we couldn't figure out if that was just the flavour of their mixers. There is no care taken whatsoever, it is just a case of getting you out of there asap. If you want to book to get into the restaurants for dinner, you better do it at 4pm on the dot when bookings open, because they are booked out by 4:01pm. The only other option is the buffet...and we know how that goes. The Italian restaurant was good for the night we managed to get a booking. The majority of staff speak barely any English and they have no time for pleasantries. The exception to this is Joel and Uciel. They really take the time to mingle with guests and make you feel welcome. Unfortunately 2 staff out of dozens does not cut it. I only took a photo of one of my meals. This was an oversight on my part, but here is a pic of my last 2 burgers from the snack bar. Served to me by a very sweaty man who did not change his gloves between loading raw meat patties onto the grill and placing cheese slices on cooked burgers and placing the burger patties into the buns. Delicious sweat and cross contamination come free with your burgers. Unfortunately customer service was not included. To sum up, I would never book this hotel again and if I were you, I would avoid it and spend your money at one of the many other hotels.

Troy R

00

Just finished a two week stay with a family of 9 over 3 rooms. We have stayed here many times over the past 30 years The Pro's: - The staff are very friendly and the servers really do go out of their way to provide good service. - 4 of our party visited the spa during our trip and the service was excellent and the price was great. - The hotel has an app that makes it easy to get services to the room for more towels, cleaning, making dinner reservations on site, etc... The Cons: - No matter when you arrive, check in will take a minimum of an hour, so hope your patient. - There are three machines pumping some sort of perfume into the lobby that is VERY powerful and somewhat off putting. - The door to our room only opens 3/4 of the way, then gets stuck on the floor - We were supposed to have a 'Presidential Suite' with two bathrooms (that we paid for), and our room only had one. - Our shower may as well as not had a door, a 5 min shower turned our bathroom into a tile based slip and slide as the floor was covered in water that came out of every gap in the glass. - The food of the buffet is lack luster to be polite. - The food at the sea food, Italian and Mexican restaurants on property are much better, but the reservation process changed almost every day. The app stopped offering reservations 1/2 through our stay and we kept being told different processes depending on who we talked to. Even when reservations were 'promised' the wrong time was noted when we arrived to eat. I spent on average of an hour every day just making dinner reservations. - Our family is the highest level 'VIP' and we couldn't tell what services we had access to that other didn't as everyone seemed to have access to everything accept a lounge that had a instant coffee machine and some sodas. - One of our 3 rooms didn't get cleaning service for the last 4 days of our trip, despite requesting service through the app, in person at the hotel AND VIP concierge, or the front desk. - There is an additional charge to use the on site gym. - our 'lagoon view' suite is now facing the 'Canopy by Hilton' and we have 50+ rooms facing our balcony and have ZERO privacy - the EXTERIOR OF OUR HOTEL FELL OFF during our stay.

Nitblazer

00

It was really a very nice place indeed! Very relaxing, food and drinks is always good from bfast to dinner. Rooms are very clean thanks to our housekeeper. I forgot her name but she’s an old lady cleaning our room from 2702 & 2704. Definitely coming back to this place again. The servers are very nice especially to Maria and Andrea. See you next time. Thank you for giving us a wonderful memories.

Catezky “kutingguz22”

00