Disappointing Experience – Poor Customer Service and Lack of Transparency
I was genuinely looking forward to visiting the Ibn Battouta Museum in Tangier, but unfortunately, my experience was deeply disappointing. While the idea of honoring such a legendary figure is admirable, the actual visit was overshadowed by serious issues with customer service and mismanagement at the entrance.
The man stationed at the front—who seemed to be both the security guard and ticket collector—was extremely unprofessional and unhelpful. From the moment I arrived, his attitude was dismissive and disrespectful. It felt like visitors were a nuisance rather than guests. There was no clear signage or explanation about the ticketing process, and when asked for clarification, he responded with arrogance and hostility.
Even more concerning was the lack of transparency around entrance fees and rules. It’s hard to shake the impression that there’s some form of petty corruption happening, as prices seemed to change arbitrarily depending on who was asking. This kind of behavior not only reflects badly on the museum but also on the cultural experience of Tangier as a whole.
A museum dedicated to a historical figure like Ibn Battouta deserves far better management and respect for visitors. I hope the administration takes serious action to improve staff training and oversight, because right now, it’s not a place I...
Read moreA must-visit in Tangier!
The Ibn Battuta Museum in his hometown of Tangier is one of the most important museums for anyone who loves history and travel. The fact that the earliest and perhaps the very first documented traveler in the world — who explored most of the known and developed world — was Ibn Battuta himself, makes this place truly special.
The museum highlights so many fascinating details that people often overlook, like the rulers who were in power when Ibn Battuta visited their regions. His detailed writings about the cultures, people, and places he encountered give us a vivid picture of life in the early 1300s — centuries before Vasco da Gama even began his voyages.
The location of the museum is stunning, overlooking the Strait of Gibraltar and the Andalusian hills. It’s absolutely worth visiting and taking time to read through the displays and immerse yourself in history.
Honestly, I don’t understand the few negative comments — perhaps those visitors didn’t grasp the significance of Ibn Battuta’s contribution to world history and how beautifully it’s...
Read moreThis museum tells two stories. The first is regarding the Merinid dynasty who came to power here in 1269 overthrowing the Almohads. But the second story is the one after which this museum is named and follows the extraordinary travels of Ibn Battouta, the greatest Moroccan explorer. He undertook three great journeys, each taking many years, to different parts of the world during his life, and wrote extensively about his travels and the people & countries he visited. In his latter years, he returned to Tangiers to see out the remainder of his life as a judge. Extraordinary guy. Plenty of written narrative in Arabic,...
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