Mitre 10 MEGA New Lynn — Attraction in Whau

Went to new lynn mitre 10 to purchase an air switch for an insinkerator but was told that the one on their shelf wasn't the right one, I asked them if they could find out which other stores had it. They found one at Westgate mitre 10 but when I arrived it was the wrong one even though they were told which model it was for, after finding the right one, noticed that the same one was at new lynn and could have saved myself wasted time and travel. There is a lack of knowledge from certain staff and I can imagine slot of customers are given the wrong info and unnecessarily sent on wild goose chase. Not impressed

I have a client that ordered a designed kitchen, she wanted me to remove and install the new flatpack. I've installed many kitchens and bathrooms and generally have little issues. This was dropped off by 2 guys, one was older and according to my client wasn't keen to help with taking up to a second level, unfortunately I wasn't there at the time. It was approximately 4 weeks later and because of the flatpacks unable to check off and where it was stored was pretty cramped, this was organized way before lockdown, when it came time to assemble cabinets and install found a few missing items, this discovery was found until the recent lockdown so as early as possible notified the kitchen designer band was told that the components would hopefully be in the following week, I required other items which they have in store but trying to get hold of them is proving impossible, even no response via email or ph calls. I know they are really busy but no communication is not on. I'm now to the point of no more progress and my client unable to move back home as she is away to give me full access. These emails sent 2 weeks ago and several ph calls...

Come here as always thought service was better than Bunnings, but seems like you're competing with them to see who can provide the worst customer service. For me personally, even though you do have a good range and well laid out etc, good customer service comes first and foremost. I'll be more specific...went into paint department looking for something which I luckily knew where it was but regardless I walked past the two staff there and recieved not one form of greeting or can we help.I was there for a little while but still neither of them approached me. Then even worse in indoor garden I was standing in the aisle with my wife, and there was another customer just along from us. Young female staff member ( could be Indian ? ) walks towards us down aisle and we even look at her, but she just walks past ALL three of us without saying anything or even a smile. She gets on ladder , does whatever she's doing up in cupboards, comes down and yet again says nothing!!! Useless!! To make it worse we were then walking around the plants outside and the same girl walks past again without ackowledging us in any way. Not just us but she did walk past more customers with the same attitude!! Seems like she needs training in the simple basics of customer service. Don't you guys follow the words G.R.E.A.T..the first meaning greet. Or am I wrong?? Anyway, we did get what we wanted and on a positive note must say the person on check out in garden centre exit was good. Well done to them. But serious work needs done on the...

This would be the worst ever customer service call I have ever spoken with. I called to new Lynn mitre 10 today (22 oct 2021) at 3:18pm. This guy who answered the call was Sam. I was literally going to tell him that I am hoping to order a anthurium plant online and couldn’t finish what I wanted to say .Before I finished he said “whatever your ordering you need to order online we can’t check wether it is available .. then I said I m not asking you that I m trying to ask you wether the plant I m ordering is… and here again didn’t allow me to finish what I was going to say .. jumped in the middle and said you need to go online and check whatever plant you are looking for… I then said your not letting me finish could you pls pass the phone to someone, then he said everyone is busy here . I asked him for his last name he said Singh which I’m not sure wether it was right. Anyways now this is to you Dear mitre 10 Manager , I am highly disappointed about the way he spoke to me . Since it’s my grand ma’s birthday I wanted to ask him if he could find out wether the plant has any flowers bloomed. That’s the only thing I was going to ask . Looks like He do not have any patience or ability to communicate with a customer. Very...