Sapporo Karaoke Bar & Boxes - Casino Fiesta — Attraction in Lima Metropolitan Area

Avoid this Casino: We had one of the disappointments of our lives on New Year's Eve

As a family, we eagerly anticipated celebrating New Year's Eve at Fiesta. This occasion was particularly special for us, as it was my first night out after undergoing surgery on my cervical column. Our expectations were high, especially after the effort and expense involved in securing VIP tickets for a large group.

Unfortunately, our experience was deeply disappointing. Upon arrival, before the scheduled meal time, we were surprised to find that no drinks could be served until the meal commenced. Despite repeated attempts to negotiate with the wait staff and the manger, we were left dry.

This was just the beginning of a series of letdowns.

The appointed time for dinner came and went with no food in sight. After a considerable delay, we received a lacklustre starter and the main course never materialized. Seeking assistance from the management only led to a frustrating game of blame-shifting, as they refused to take responsibility for the issues, pointing to another manager instead. Still no food came, the only water was offered was the cheapest one could buy in Lima, and drink orders were taken and filled one guest at a time.

Our situation was further aggravated by the lack of consideration for dietary needs within our group, particularly for a vegan who needed plant-based options and and for a diabetic family member who needed sugar-free drinks. Nothing of the sort was available.

In the end, with a mix of frustration, embarrassment and bewilderment, and after repeated fruitless attempts to address the debacle with Fiesta staff, we made the difficult decision to leave Fiesta Casino at 23:30, foregoing the New Year's countdown. This left us stranded on one of the most festive nights of the year, with no alternative plans in place.

Fiesta Casino's handling of this event was not only unprofessional but also showed a complete disregard for their guests' experience. It's a night that should have been filled with dancing and drinking and celebration but instead turned into a memorable disappointment. Potential guests should be wary of the lack of service and accountability at this...

Our New Year's Eve at the casino, despite the promise held by our VIP tickets, turned into a debacle of service and management. From the outset, our anticipation for a night of celebration was met with a stark refusal for any drinks until the free bar's opening at 23:00, a baffling policy that left us and others merely twiddling our thumbs in disbelief. The indifference displayed by the management, particularly the three supervisors responsible, was not just disappointing but downright insulting. Their evasion of any responsibility and lack of initiative to remedy the situation exacerbated the evening's failures. The delayed dinner service, the underwhelming starters, and the completely overlooked main course for our table were just the tip of the iceberg. Our early departure at 23:30, driven by sheer frustration and disappointment, underscored a night marred by incompetence and a glaring disregard for guest satisfaction.

The management came up with one pretext and excuse after another to shield them from their own incompetence and being devoid of initiative or the desire to find a solution. Our eventual consolation prize was a few bottles of water by the brand “Cielo” (hmmmm) when we were told it was not possible to obtain any refreshment from any part of the Casino and much later we were told to step out and buy our own drinks at a local store! Lovely!

When I have attempted to access their electronic “Libro de Reclamaciones”, and also ring them for this, it has proven impossible.

SPANISH *Esta traducción ha sido realizada por una función de inteligencia artificial.

"Nuestra Nochevieja en el casino, a pesar de la promesa que suponían nuestras entradas VIP, se convirtió en un desastre de servicio y gestión. Desde el principio, nuestra anticipación por una noche de celebración se encontró con una negativa rotunda a cualquier bebida hasta la apertura del bar gratuito a las 23:00, una política desconcertante que nos dejó a nosotros y a otros simplemente jugueteando con los dedos en incredulidad. La indiferencia mostrada por la gerencia, especialmente los tres supervisores responsables, no fue solo decepcionante sino francamente insultante. Su evasión de cualquier responsabilidad y falta de iniciativa para remediar la situación exacerbó los fallos de la noche. El servicio de cena retrasado, los entrantes decepcionantes y el plato principal completamente pasado por alto para nuestra mesa fueron solo la punta del iceberg. Nuestra temprana salida a las 23:30, impulsada por la pura frustración y decepción, subrayó una noche arruinada por la incompetencia y un flagrante desprecio por la satisfacción del invitado.

La gerencia inventó una excusa tras otra para protegerse de su propia incompetencia y falta de iniciativa o deseo de encontrar una solución. Nuestro premio de consolación eventual fueron unas botellas de agua de la marca “Cielo” (hmmmm) cuando se nos dijo que no era posible obtener ningún refresco de ninguna parte del Casino y mucho después se nos dijo que saliéramos y compráramos nuestras propias bebidas en una tienda local. ¡Encantador!

Cuando he intentado acceder a su electrónico “Libro de Reclamaciones”, y también llamarlos por esto, ha...

Absolutely zero effort - $10 microphones, no real karaoke system, just YouTube, but they still charge you 50 a head and 30 per drink.

They also don’t give you a WiFi password, so you can’t cast from your devices to the tv.

You can’t make playlists, and you literally spend all your time trying to find a YouTube version that doesn’t suck and has a guide voice, and no matter how many times you write “guide voice” in the search bar, you still find it only 33% of the time.

Worst karaoke place I’ve...