ANTARA — Hotel in Lima Metropolitan Area

⚠️ AVOID THIS HOTEL AT ALL COSTS. They cannot be trusted, and based on our experience, they will cancel confirmed bookings last minute if they can sell the room at a higher price.

Our experience: We booked Antara Hotel about 2 months in advance for our honeymoon stay in Lima. On the day of check-in, while we were still on the plane, I suddenly received an email that my credit card was declined. This was strange since it was a Revolut card that had worked flawlessly everywhere else and even for 3 weeks across Peru. To resolve the issue, I updated my payment details 5 times using different cards — all declined.

I tried contacting the hotel. No answer at first, then finally after 3 calls someone picked up. They told me there was a “problem with their card service,” but also that the hotel was already full. This was suspicious, as it hadn’t even been 15 MINUTES since I was asked to update my payment details on Booking.

We still decided to go in person (40 minutes by taxi) to clarify. At reception, the staff member (Ramiro Rios) told us we couldn’t check in because the air conditioning was broken. I explained we didn’t need AC, but he became visibly nervous, started shaking, avoided eye contact, and kept changing his story. First, he said he needed to call the female manager for permission. Later, he said the manager was a male named Carlos Barera. After leaving us waiting for 20 minutes, he came back and said the manager refused to give us permission to see the room.

At that point, it was obvious they were lying. They most likely gave our reserved room to someone else at a higher rate. To make matters worse, the receptionist told us it would take exactly 3 days to repair the AC — the precise length of our planned stay in Lima.

Because of this dishonesty, we wasted over 5 hours of our honeymoon — tired, hungry, and exhausted after a long flight — dragging our luggage around the city to find a last-minute alternative. We ended up booking a nearby hotel directly (not through Booking, since support was unreachable at that moment), and it cost us €320 more than our original reservation, despite being of much lower quality.

This experience was extremely stressful and unprofessional. The hotel deliberately misled us and refused to honour our confirmed...

⚠️ AVOID THIS HOTEL AT ALL COSTS. They cannot be trusted, and based on our experience, they will cancel confirmed bookings last minute if they can sell the room at a higher price.|Our experience:|We booked Antara Hotel about 2 months in advance for our honeymoon stay in Lima. On the day of check-in, while we were still on the plane, I suddenly received an email that my credit card was declined. This was strange since it was a Revolut card that had worked flawlessly everywhere else and even for 3 weeks across Peru. To resolve the issue, I updated my payment details 5 times using different cards — all declined.|I tried contacting the hotel. No answer at first, then finally after 3 calls someone picked up. They told me there was a “problem with their card service,” but also that the hotel was already full. This was suspicious, as it hadn’t even been 15 MINUTES since I was asked to update my payment details on Booking.|We still decided to go in person (40 minutes by taxi) to clarify. At reception, the staff member (Ramiro Rios) told us we couldn’t check in because the air conditioning was broken. I explained we didn’t need AC, but he became visibly nervous, started shaking, avoided eye contact, and kept changing his story. First, he said he needed to call the female manager for permission. Later, he said the manager was a male named Carlos Barera. After leaving us waiting for 20 minutes, he came back and said the manager refused to give us permission to see the room.|At that point, it was obvious they were lying. They most likely gave our reserved room to someone else at a higher rate. To make matters worse, the receptionist told us it would take exactly 3 days to repair the AC — the precise length of our planned stay in Lima.|Because of this dishonesty, we wasted over 5 hours of our honeymoon — tired, hungry, and exhausted after a long flight — dragging our luggage around the city to find a last-minute alternative. We ended up booking a nearby hotel directly (not through Booking, since support was unreachable at that moment), and it cost us €320 more than our original reservation, despite being of much lower quality.|This experience was extremely stressful and unprofessional. The hotel deliberately misled us and refused to honour our confirmed...

Dishonest business practice! Unethical! This hotel cancels your booking the day before you arrive (while you are enroute in fact) because they are overbooked!!!! They tell you they had a problem processing your credit card but in fact there WAS NO problem with credit card. That is just an excuse. When you arrive from traveling 20 hours in the middle of the night - they turn you away and find a room down the block in some dumpy hotel and the next morning they give you a room if they are not overbooked. You have to pay the same price for the dump down the block the first night. This is NOT THE FIRST TIME THEY HAVE DONE THAT. I found another review that had the same thing happen to them. The manager is oh so sorry and apologizes up and down but does not make amends where it counts - by money. This hotel is long past due for major renovations which should have been done during covid. My room had NO baseboards at all. The room is dark and dingy and incredibly noisy from the street below. The headboards are cloth and pretty grungy so I put an extra sheet over mine. The furniture is stained and the bed is way past the 'best before date'!! They leave old carpets and vacuum cleaners in the hallways and routinely close the stairs while painting. They still use real keys for the doors and there is no real security. Anyone in the dining room could go upstairs anytime. The staff, especially Hassan in the dining room was excellent as were some of the reception staff like Carlos but the manager Graziella - terrible. She is the one responsible for the practice of canceling bookings if they get a higher price for the room you booked. I would not recommend taking a chance...