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Inside OKADA Manila Here’s a glimpse inside OKADA Manila in my native Philippines. Carved on 42 hectares of picturesque oceanfront, OKADA is Manila’s iconic integrated casino/hotel entertainment resort in the Entertainment City section of Metro Manila in the Philippines. @okadamanila Tag someone you’d like to visit OKADA Manila with. #OkadaManila #OnlyAtOkadaManila #Okada #Manila #Philippines #travelph #travel #hotel #casino #tlpicks #beautifuldestinations #itsmorefuninthephilippines #resort #hotels #beautifulhotels #hotelsoftheworld #hotelsofinstagram #discoverhotels #besthotels 📍New Seaside Drive, Entertainment City, Parañaque, Metro Manila, Philippines

nyclovesnycnyclovesnyc
1.1K167

I recently had the pleasure of staying at this hotel with my wife, and I have to say – we were truly impressed. From the moment we arrived, we were struck by the cleanliness and comfort of the rooms. The attention to detail in the housekeeping was evident, and everything was impeccably clean. The room service was also prompt and efficient, which was a nice touch. But the standout feature of my stay was definitely the breakfast buffet. It offered a diverse selection of high-quality options that satisfied my appetite and taste buds. From fluffy omelets to crispy bacon, there was something for everyone. And let's not forget about the pastries – they were absolutely delicious. The staff were also a highlight of our stay. They were friendly and accommodating, and they went above and beyond to ensure that we had a positive experience. It was clear that customer satisfaction was a top priority, and it really added to the overall positive vibe of the hotel. In short, this hotel exceeded my expectations and I will definitely be returning on my next vacation. In fact, it came very close to being perfect in every aspect. The clean and comfortable rooms, efficient room service, delicious breakfast, and friendly staff all combined to make for a truly memorable stay. I would highly recommend this hotel to anyone looking for a comfortable and enjoyable vacation experience. But the amenities at this hotel didn't stop there. In addition to the comfortable rooms and delicious breakfast, there were also plenty of other features to keep us entertained during our stay. The hotel had a beautiful outdoor pool, complete with poolside bar and cabanas. It was the perfect spot to relax and soak up the sun. There was also a well-equipped fitness center on-site, which was great for anyone looking to stay active during their vacation. And if you're a golf enthusiast, you'll be pleased to know that there was also a world-class golf course nearby. But perhaps the best part about this hotel was its location. It was situated in a beautiful and serene setting, breathtaking natural beauty of the Manila bay. We were able to take leisurely walks through the lush gardens and enjoy the peaceful surroundings. It was the perfect escape from the hustle and bustle of everyday life. Overall, our stay at this hotel was truly memorable. From the comfortable rooms and delicious breakfast, to the amenities and beautiful setting, everything was top-notch. We would highly recommend this hotel to anyone looking for a comfortable and enjoyable vacation experience. It's a true gem, and we can't wait to go back.

ErikErik
30

Jemille and her partner are one of the most professional and sincere guest management staff you can ever encounter. Thus earning my very first mention throughout this entire review. Now the reason for our encounter with management as below Room tidiness: It wasn’t really meeting our expectations as this is rated as a 5 star hotel, there were some items left by previous customers and some parts of the room had noticeable stains. Which was a quite unacceptable. Staff Service: Aside from the guest management team, I am still going to credit the front desk assistant, even though he wasn’t fully knowledgeable about our room package service he was still nice in helping us with the initial check in, with that being said please always double check your payment info and confirm with staff or you might be charged twice for some services. This is a big no no for a 5 star hotel, having to double check the charge. Lastly I also want to credit the spa team service for being diligent and helpful during the stays, they will remember you and service you upon your need without having to repeat yourself, a true display of service at its finest. Facilities: Everything is there, indoor outdoor swimming pool, 0-12 children’s playground, affordable restaurant luxury restaurant, two location of fitness center for separate wings, spa center (highly recommended booking this before arrival for discounted guest price) and my most favorite indoor half sphere swimming pool with performance and bar upon 2 complimentary pass per room. There are much more to what I’ve mentioned above. Pricing & Experience: Overall the experience here does exceed if not over exceed our expectation, price for everything is reasonable. My family and my experience was great here for a short stay. We felt safe staying inside the hotel and we didn’t feel that people are trying to take advantage of us being a foreigner here. We want to thank Okada for giving us such a wonderful experience and once again thank the staff team for contributing to making this stay remarkable. Keep up your amazing work!

Michael LiuMichael Liu
00

Good, but not perfect is how I'd describe my stay. Okada is well located and easy to find. However I can understand being confused as they have 3 points of entry. Casino, hotel, and parking. Upon entry of the property the place was well maintained, the landscaping team does a wonderful job. The car was initially checked for safety, then we were directed to the valet area. This part seemed messy and uncoordinated. Cars were all over the place, not lined up, and valet was everywhere. Instead of being directed to the porte coche, valet was just stopping cars anywhere. It wouldve made more sense for cars to line up, have a bellboy approach immediately to unload, then valet can approach while unloading. After bellboys take your bags supposedly they'll be brought to your room without needing any prompt. This was a bit strange considering we get rooms assigned at check in so the bellboys may as well just follow you to check in and guide you to the room. Upon entering the room, it was slightly dusty, as my partner has allergic rhinitis he noticed immediately. Fortunately I called the concierge to have the room serviced and when we returned the dust was gone. They also offered medicine & medical attention. The room contains snacks and a private bar that cost extra money and you may get accidentally charged for picking them up as theyre weight detected. However they can reverse these charges at check out. The free things in the room are -Decaf drip coffee -drip coffee -tea -coffeemate creamer -water, lots of it! -3 bars of soap -liquid soap, shampoo, conditioner -sanitary bag -laundry bag -toothbrush and toothpaste -vanity kit (cotton buds, nail file, cotton pads) -shower cap -hairbrush -paper and pencils -slippers All of the above are items you can take home. The pillows and duvet are down, or synthetic down, clean white sheets. The room also has a tv, but not a smart tv, no netflix, disney, or hbo app available. You also have an ipad for all the controls including the tv, curtains and lights. Youd also use this to check out menus and order food. The bathroom had a jacuzzi in the center, the crown of all okada room pictures. It fills fairly quickly and can be as hot or cold as you can stand. The jets aren't very strong, nor are they adjustable as my settings seemed to be broken. They were also in need of internal cleaning as during the first round of filling, there were hairs in the tub that were not ours! Once I cleaned the tub it was an enjoyable experience soaking. Speaking of soaking, the pool was also notable, not the best pool compared to places like Aureo or awesome hotel in la union. The options were 1ft, 2ft, and 4ft deep, very child friendly. They had cabanas and bar service. Unfortunately the sunloungers, to put it lightly, need replacing. You also have to walk a half a km to get to the pool, where you're met with a golf cart that drives you the short remaining distance. When I called the golf cart to return so we could go back to the main building, the security guard was smoking right by the pool entrance! How unacceptable considering the pool area is a nonsmoking area. Another thing is that so many, at least half of the staff i have interacted with here do not speak english. The valet, the security, and the chefs. I hadn't even met one guard that knew what was going on, had proper direction giving skills, or spoke decent English. Train them better! This won't be an issue if it's your second time here, but if its your first, prepare to figure things out by yourself of calling the concierge. The general theme here is "missing the oomph" or good but not perfect. In every aspect there seemed to be something missing. I'd recommend it solely for the room jacuzzi, but the rest are easily fixable issues.

Jennefer FisherJennefer Fisher
00

For a luxury hotel, Okada is totally not worth it! Save your money and stay elsewhere. We planned to stay for 8 nights but cancelled after 2 nights because of the horrible experience we had. 1. We had the WORST customer service experience. Nathalie Jean was the rudest front desk staff we've ever met. First of all, she didn't greet us or welcomed us when we approached the front desk. She got our passports and carried on processing our documents. When she finished checking us in, she gave us the card key without saying anything and that was it. We had to ask her if we were done and where to go. She didn't even explain anything about the hotel like the usual information you'd normally get when you check in for the first time. It was such an unpleasant experience that really put us off the entire time we were there. However, Trisha from the front desk was so nice to accommodate us when we had to change room. So thanks, Trisha! 2. Now on to the room, it was probably the most disgusting and disappointing room we've ever seen. There was dried urine on the toilet floor that caused the toiled to smell. - The toilet sink was moldy and had black spots everywhere. - The drawers had stain everywhere that we couldn't use them. - The remote control for the TV was so filthy it had brown stains when we wiped it clean. - I asked to replace the weighing scale at least 3 times and no one ever changed it. - For a 'luxury' hotel, there was no smart TV. 3. On to the good parts: Gym - the gym was well equipped and very clean. Spa - the staff in the spa should work in front desk instead as ALL of them were much friendlier, and accomodating even the locker staff. The facilities were clean and very well looked after. All in all, Okada is NOT WORTH YOUR MONEY. I feel like the hotel was neglected due to the scale of it. They will get you with the amenities and all the facilities but I'm pretty sure you can get a much better service and experience for a way cheaper price elsewhere.

Lovely HilarioLovely Hilario
20

In summary, the room was excellent, service was mediocre, and the overall experience was satisfactory but not deserving of a 5-star rating. I made advance phone reservation for an overnight stay for a family vacation, involving three calls. Unfortunately, conflicting information during the first two calls led to confusion and the booking of rooms that did not meet our needs. Thankfully, a manager stepped in to correct the mistake, securing us 2 Grand Deluxe Kings with breakfast buffet. Despite having four specific requests for the room, the initially assigned rooms (15005 and 15006) at least covered two of them. After paying for the rooms, we returned at 3:30 pm to get the keys to our rooms, only to find the rooms weren't ready, instead, we were offered different ones which did not cover any of the four specific requests. The receptionist was firm in assigning these new rooms, making us feel like we had no choice but to accept. The rooms themselves were spacious and aesthetically pleasing. However, we encountered an issue with the iPads in both rooms displaying a "Room is not checked in" error. Despite reporting this to resort services, no action was taken, and we had to call the operator for each request. The Wi-Fi was disappointing, being slow and unstable. The pool was visually appealing, although the water was really cold. On a positive note, the pool bar staff were very accommodating. Requests for additional supplies were promptly fulfilled, with the added bonus of complimentary banana chips during room cleaning in the evening. All staff members greeted us warmly as we passed by. We were staying at the Coral Wing and the breakfast buffet is in Medley located at the Pearl Wing, they offered us a golf cart ride to Medley which was really convenient. The breakfast buffet at Medley was enjoyable, with delicious food and cheerful, attentive staff. Since I'm unaware of any guest feedback system, I'm sharing this review here.

Van Jefferson FallorinaVan Jefferson Fallorina
10
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Overview

4.7(12.4K reviews)

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Website

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