La Casa de Pilatos is an Andalusian palace in Seville, Spain, which serves as the permanent residence of the Dukes of Medinaceli. It is an example of an Italian Renaissance building with Mudéjar elements and decorations. It is considered the prototype of the Andalusian palace.
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Outrageous Behavior from Incompetent Staff – Avoid This Place if You Expect Basic Respect
Our visit was completely ruined by one of the worst examples of staff incompetence and unprofessionalism I’ve ever encountered at a tourist site.
At the entrance, we were met by a woman in her late 20s to early 30s, wearing a black and white striped top. She was stationed at the reception and spoke bad english , but worst of all, can’t understand English ,which is unacceptable for someone dealing with international tourists daily.
She completely misled us—we are a group with elderly people and very young children, and we were told we had to stand in the blazing sun for over an hour to wait for the “free entry” hour for non-Europeans, even though the marketing and website clearly said it starts at 3 PM. She insisted it actually started at 4 PM, refused to let us in early, and refused to accept payment, even after we explained our situation and offered to pay in full.
Only after making us wait an entire hour in discomfort, she suddenly changed her stance and demanded payment anyway. The lack of consistency, clarity, and basic human decency was appalling.
When we asked to speak to a manager, he showed the same arrogance, brushing off our complaint and defending her poor communication skills instead of taking any accountability. It’s frankly unacceptable that someone with no patience, no empathy, and such poor language skills is allowed to be the front face of an internationally visited site.
This experience left a horrible impression not only of the site but of Spanish hospitality in general. It was not just a waste of time—it was an insult to our group and everything tourism should stand for. Absolutely...
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Casa De Pilatos is a hidden gem in Seville that beautifully merges Mudéjar, Gothic, and Renaissance architectural styles. As you enter, you're greeted by a stunning courtyard adorned with intricate tiles and lush greenery, creating an atmosphere of tranquility amidst the bustling city.
The highlight of the visit is undoubtedly the exquisite tile work and the ornate ceilings that reflect the craftsmanship of the era. Each room tells a story, with art and decor that transport you back in time. I particularly enjoyed the rooms that overlook the gardens, where the sound of water features adds to the serene ambiance.
The history of Casa De Pilatos is fascinating, as it was built in the 15th century and has connections to the Pilate family from Rome. This blend of history and architecture makes it a must-visit for anyone interested in culture.
The staff were friendly and knowledgeable, offering insights that enriched the experience. The small size of the house means it never feels overcrowded, allowing for a more intimate exploration.
While there is an entrance fee, it is well worth it for the experience you gain. I recommend taking your time to wander through the various rooms and gardens.
In conclusion, Casa De Pilatos is a perfect stop for art lovers and history enthusiasts alike. It offers a glimpse into Seville’s rich past and is a lovely escape from the city's lively streets. Don't miss it when...
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An eclectic jewel that overlaps with kitsch, but way too overpriced for what it offers, almost as expensive as the world famous Alcazar. A potential alternative if you have time and already visited all the other major attractions. As art enthusiast, I would personally not recommend.
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Renaissance house with gardens characterized by the eclectic taste of his owners for Mudéjar (islamic) and ancient classic art. Overall the result is picturesque in some corners, despite an overall feeling of naive imitation, that gives a sort of kitsch vibe to the building (sort of ante-litteram Malibù estate)
Audio-guide (in English) pretty tedious, probably poorly auto generated through some online translation
Price way too high for what is offered (also considering it’s a private estate, not public): 12€ for the ground floor (that we visited) plus additional 6€ for upper floor (as I understand more modern, with a guided tour)…18€ vs 20€ of world famous Alcazar (incl. Royal Apartments)
A curiosity: the audio guide briefly mentions it, but the original complex was bought by this noble family sometime in the Middle Ages, from the Holy Inquisition ( the Religious Court that persecuted Muslim, Jews etc) that confiscated from the previous owner (reasonably because accused of not being considered as proper Catholics)….not a “glorious heritage” for the story of this family and...
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