The worst mooring experience ever. Avoid.
Having called the same day, I've been asked if it was the first time i'd come there. I said yes. I checked the map, I knew where the harbor is (north of commercial harbor of Valencia). The lady seemed nice at the phone and found me a space at the Marina Sur (South Marina). The port of Valencia is immense, and there's different marinas at North and South of the commercial harbor.
Hearing "Marina sur" I think i'd need to head to the southern marinas. They might be managed by the same company, being the same city. My mistake. Marina Sur is the southern part of the northern Marina. But no-freakin-where it's specified. Not on Google Maps, not on their website, nowhere except on a billboard on the street, before entering the harbor via road.
As soon as I reach the southern marinas, I set my radio on the Marina's channel communicated via phone. Nobody replies. The only time somebody from the Marina de Valencia hears me, they say that I am mistaken and I am calling the wrong harbor. I was sure it was the right one. (and it was!) I try to call them on phone, nobody replies for 1:30hrs. Finally the lady replies and tells me that they were having lunch. Fine, but don't leave somebody that sailed for 8 hours alone trying to find the harbor.
After finally get answered to the phone, the same lady, not nice at all, says "oh the harbor at the south is not ours". I tell her that I just wanted her to tell me where to go. After telling her my position, she reluctantly told me about the marina south being at the north of the harbor. Smart naming. For a person that never passed through Valencia, it's not easy to understand. It is outrageous that nobody replies the phone for 2 hours. In smaller harbors the 24/7 phone is the same. in Marina de Valencia is not. You need to know it, and you know it only when you moor the first time, since they give you a information paper. (It's not on the website either). You don't expect this treatment from "una de les marinas más modernas del Mediterráneo"
Alright, I got my information, I had to get angry to get it. Now, one more hour of navigation to cross the port.
As soon as I reach, I tell the lady my boat's name, and she says, in a snob way "oh it's you", talking to me like I was an idiot. That was so not nice. I was tired, annoyed, it was the worse welcome ever received. She said to me that she did not give me any wrong information. I shut up but I wanted to say that she didn't give me ANY information, and she KNEW it was my first time there
Now, she tells me my moor number, and tells me to go on the other side of the entrance canal and wait the mariner there, he'll pick me up there. I overhear her telling to the guy my moor's number, so I ask again: should I go to my mooring? She says again no, just go on the other side. Maybe my poor spanish, maybe tired after 8 hours of sea, but I don't think i heard it wrong. So, I head to the other side and wait. Nobody. Finally, the guy sees us, and tells us to go to the mooring. I tell him that the lady just explained me to go on the other side, not to the mooring, even if I asked TWICE.
Alright, we're moored. "The most modern marina" has a container with the name of another harbor printed on it as toilet and shower, full of cockroaches, dusty, dirty. Terrible. The only modern thing there was the RFID to open the door, which would get stuck every now and then and you had to pull hard to open it, after tapping the tag at leat 4-5 times. The mooring was in the middle of the canal. Cheap, I understand, but she didn't tell me that I'd be in the middle of the canal. The boat would wiggle at any paddlesurf passing by. And the traffic there was more than a simple paddlesurf, there were a lot of touristic vessels, jetskis, etc. And clubs. Lots of discos going on until 5:30 am. Impossible to sleep.
Terrible experience.
Side note: russian ships were commenting about not being replied at, via radio (we speak russian), by the commercial harbor, during the same lunch time. Maybe it's a common thing of the...
Read moreIt is our third time in this marina in Valencia but the first since the new management started. We stayed in the Marineta (Marina City) which is far from the marina offices and now the marineros aren’t allowed to take the clients in the Marina zodiacs if they need to go to the main offices. Walking distance from the offices and laundry for example is around 40 minutes with summer temperatures of over 30 degrees it’s easy to understand that it isn’t pleasant or acceptable. There haven’t been any improvements in the facilities. Bathrooms and toilets are in very poor conditions. The client seems not to be their priority. It is a pity that the services are worst than they were...
Read moreMarina pagada por los valencianos para los valencianos . Tras ser privatizada recientemente por los políticos han puesto precios desorbitados para cualquier eslora sin haber realizado ninguna mejora previa. Los muertos están mas que corroidos y no se han cambiado, los baños les han dado una mano de pintura , esta lleno de cucarachas y las vas pisando por la noche que salen a tomar el fresco, hay ratas que se suben a los veleros y te roen lo que encuentran comida, cables eléctricos; las puertas de los pantalanes se estropean cada dos por tres, las uniones de los pantalanes se separan. Las torretas tienen subidas de tensión que funden el sistema del barco de vez en cuando..., ahora quieren cobrar el parking ( al sol) a razón de oro, sabiendo que no puedes acceder andando porque no hay servicios de transporte público desde la ciudad, cuando antes te dejaban dos vehículos por amarre por barco incluido en el precio. A la marinería la despiden por tan solo reclamar su puesto de marinero según contrato por lo que los ánimos en el servicio que prestan ha empeorado notablemente desde que dejo de ser el Consorcio. Actualmente solo admiten esloras de mas de 12 metros para que vengan a dormitar grandes embarcaciones extranjeras que no reclaman servicios de amarre, ni usos en el puerto de baños públicos pero se dejan el dinero que quieren porque pueden. Ahora si es cierto, com diuen en la terreta: " De fora vindran, i de casa nostra ens tiraran"( de fuera vendrán y de nuestra casa nos tiraran). Gracias a los políticos por dejarnos sin puerto a los usuarios valencianos. En definitiva, malas y deficientes instalaciones y amarres, y servicio pésimo del personal que esta en atención al publico que tampoco sabe nada cuando preguntas por...
Read more