Fun Works - Powered by play — Attraction in Abu Dhabi

We are always coming here with my child as my son is a member of the funworks play area. Most of the time I am not having any issues nor does it take time for us to enter since he is already a member for months now. By chance we decided to come today, July 6, 2023 at around 2pm and was surprised that now they want us to register in the socks buying area before going in. Anyway, I went in line. Since I found that 2 people were standing there at the counter assisting one lady who was still choosing her socks for the transaction, I tried to tell the other guy that my child is a member. Then the other lady staff at the counter spoke to me and said if I was the one coming to assist the child of the lady infront of me, misjudging me as their child's sitter while I was holding my own child who is not even arabic by nationality. Anyway I waited. Then as I was about to say my contact number, again this lady staff on the counter cut me and told me that the other person on the other side of the line came in before me. In the end I told her "khalas, no need".

Initially she already insulted me thinking I was a sitter, and secondly, she suddenly told me that I need to wait again for someone who again will buy socks and other things while it will not even take 1minute to check my child's details since HE IS A MEMBER. I don't mind waiting if she was alone. But there are 2 of them assisting ONE PERSON at a time and it is not even crowded. At Dalma, Abu Dhabi Mall, and even Al Ain Bawadi Mall, all staffs are great and prompt at handling customers. I am very displeased with that lady staff at the counter at...

I’m writing to express my deep disappointment and concern regarding the experience my family and I recently had with Fun Works. What should have been a joyful and welcoming environment turned into something quite the opposite.

First, I was shocked at the unprofessional and outright rude behavior displayed by several staff members. The general attitude towards clients was dismissive and disrespectful. I was particularly taken aback by an individual named Appy, whose aggressive tone and shouting made us feel completely disrespected and unsafe. No guest—especially families with children—should be subjected to that kind of treatment.

We also attempted to raise these concerns with both the manager and supervisor, only to find the manager completely unreachable and the supervisor equally dismissive and unprofessional. It felt as though there was no one in leadership willing to listen or take responsibility.

Most concerning of all, there were moments during our visit when we genuinely felt targeted and unwelcome—so much so that we could not help but question whether racism played a part in the way we were treated. That is a deeply unsettling feeling, and no guest should ever have to experience that.

I hope this message serves as a wake-up call for a serious review of your staff training, customer service standards, and overall culture. Until then, I cannot recommend Fun Works to others, nor do I feel comfortable returning...

We always drop by everytime we are in Yas Mall.Spacious, clean and has a variety of rides and games. Compared to Fun City in Abu Dhabi Mall,they are much bigger and have more rides for bigger kids and grown ups.For smaller kids, they have this big play area.We haven't tried the AirPark but it looks fun for kids too.Staffs are courteous and when we had an incident that one of the games did not start, they assisted us right away. More often than not, we are able to catch something in their claw machines, too. Update: Highly recommended for birthday parties! The staffs are nice and approachable specially Jasmin.She made our event worry free,cooperated well with our outside catering service.The airpark however can be improved as some features seem to be too dangerous for kids.But our kids had so much fun and the perks from the package were...