Virgin Megastore — Local services in Abu Dhabi

World known VIRGIN is changing price at payment desk. yes, you can believe your eyes.

We tried to purchase a DJI handheld from their ABU DHABI YAS MALL- on 27th April 2024 (arround 20,00). Product was indicating a 469AED price with a welcoming discounted price.

there were two versions on the shelf one of them white and the other grey. we asked the customer representative and he confirmed prices are the same, just box sizes are different due to different delivery times.

we decided on a grey one that did not have the label of the price on it but we confirmed the price with the customer representative on the shelf. we went to the checkout desk to finalize payment, officer lady said the price was 509AED.

when we showed the label on the WHITE and informed about customer representative. she said nothing could be done and asked for help from the manager.

when I explained customer representaive confirmed this to us. "he asked who ?" .....what matter whenevery I ask question to customer representative I dont ask his ID.

The manager Officer man said this campaign finished one day ago and it was a human mistake that labels were still on the product. even I argued this is not acceptable. this a general rule that price label had to be equal to payment. he did not intend to help. and he said he couldn't change the system and if I needed to buy I must pay 509aed.

after I argue them best he can send an email to the supervisor and ask situation. "This may take three days to answer" was the only "JOKE LIKE" answer he could give.

The discussion lasted more than 10 minutes without any positive attitude. and whenever I said I would review this in Google. the answer is interesting. "I should not be threatening them".

My answer is here. if you go to VIRGIN YAS MALL @Abu Dhabi. prices on the shelf might be different at checkout and you may pay more than you planned. please be careful. they think consumers are fools....

🔴 Bad Review for Virgin Megastore Yas Mall & Bose Company

I am extremely disappointed with both Bose and Virgin Megastore Yas Mall for their unprofessional and unhelpful customer service.

I purchased a Bose Soundbar 900 from Virgin Megastore in Yas Mall, Abu Dhabi, believing I was buying a premium product from a trusted brand. After some time, the soundbar completely stopped working — it no longer paired with my TV or phone, showing only a steady white light that turns red after a few minutes.

I tried every possible troubleshooting step, including soft reset, hard reset, and firmware update, but nothing worked. When I contacted Bose UAE, they told me to bring the unit back to the Emirates — which is unreasonable as I now live in Egypt.

I then contacted Virgin Megastore Yas Mall, the very place where I purchased it, and their response was shocking — they simply said, “We can’t help you, contact Bose.” No after-sales support, no responsibility, and no real customer care at all.

When I contacted Bose Egypt (Audio Technology), they refused to check or repair it because it was “bought from another region.” They said it might be a motherboard issue and that fixing it would cost nearly the same as a new unit.

This entire experience shows how both Bose and Virgin Megastore fail to stand behind their products. For a premium brand like Bose and a major retailer like Virgin, this kind of attitude is completely unacceptable.

I have sent multiple emails to Bose UAE, Bose Egypt, and even international support, yet no one ever replied or offered a real solution.

After being a Bose customer for over 20 years, I can honestly say this is the worst customer service experience I’ve ever had. I strongly advise everyone not to buy Bose products or shop at Virgin Megastore Yas Mall, as both companies have proven to be unreliable, unprofessional, and careless toward...

We just visited the store with the intent to purchase a Nintendo Switch 2. While browsing, we clearly needed assistance and made efforts to request help. Unfortunately, none of your staff approached or offered any support. It was evident that other customers were being assisted, but we were completely ignored.

After our disappointing experience, I approached one of the Kabayan staff at the cashier to share what had happened. She suggested that we write our complaint in their suggestion box, but I politely declined and decided to leave a review on Google to make our concerns publicly known

As Kabayan (Filipinos), we felt discriminated against. It appeared that your staff assumed we could not afford the product, which is not only insulting and disrespectful but also a clear act of racial profiling. This kind of discriminatory treatment has no place in a customer-oriented environment and goes against the values of inclusivity and respect.

We hope you will take this complaint seriously, investigate the matter, and implement necessary steps to ensure all customers—regardless of Nationality or appearance—are treated with equal respect and...